Job Description

Rally has an opportunity for a customer service-oriented individual to be part of our growing Residential Services team as a Field Services Technician. The successful individual will play an important role in deploying and servicing Rally's expanding footprint of internet and television services through the installation and support of our broadband networking infrastructure and is someone who embraces Rally's culture of providing our clients with the highest level of quality, service and safety.

If you are looking for a challenging and rewarding career in a growing and ever-evolving field, we want to hear from you.

Responsibilities:

Implement and maintain Fibre, Ethernet, and Digital Subscriber Line (DSL) networks Install, splice, terminate (crimp), test and troubleshoot fiber optic, copper twisted pair and Ethernet Deploy optical line termination (OLT) devices, IPTV set-top boxes, routers, access points, network switches and powerline adapters Maintain and update site documentation, work orders and site inventory. Create incident and fault reports as required Deploy, configure, and provision firmware updates on network infrastructure such as routers, access points (APs), network switches, IPTV set-top boxes and optical line termination (OLT) devices Interface with external stakeholders (clients) and internal stakeholders (operations & network teams) Identify issues, respond to queries, and provide explanation/assistance relating to network project activity in a professional manner

Qualifications:

Experience crimping RJ45 and RJ11 Ethernet cables (STP, SSTP, UTP) Experience testing various types of Telecom cables (Ethernet, Coax, Fibre) Experience with terminating/splicing different types of fibre optic cables (single-mode fibres, multimode fibre, and plastic optical fibres.) Knowledge of Wi-Fi standards Strong manual dexterity and ability to lift up to 70lbs Ability to work in collaboration with others Valid Driver's License G and clean abstract Completion of High School/Secondary School or equivalent Previous experience as a telecommunications' technician or equivalent an asset Solid organizational and problem-solving skills Good communications skills, both verbal and written Ability to work in a fast paced, changing environment with minimal direction Flexibility to do shift work including occasionally weekends and holidays




Due to the number of applications, only successful applicants will be contacted.