Job Description

As a Field Technician you will perform on-site installation and maintenance support on a variety of computer equipment and printers to assure customer satisfaction.
Primary Responsibilities:

• Monitor work load and prioritize service tickets
• Travel in your company van to various customer locations
• Troubleshoot customer problems, diagnose, resolve and/or escalate problems
• Communicate with other internal groups to resolve issues
• Train/share knowledge with other associates
• Administrative duties include submission of reports as needed
• Use of time for learning, growth and development

Working Conditions:

• Drive company cars/vans a significant part of the day (sitting an average of 2-4 hours, occasionally up to 6 hours)
• Occasional prolonged standing up to 8 hours a day
• Frequent lifting and carrying items up to 25 lbs. (3-6 hours a day)
• Lifting and carrying items potentially 80 lbs. (up to 3 hours a day)
• Pushing/pulling up to 200 lbs. (up to 3 hours a day)

Prior Experience:

• Previous electronics experience or training required
• Excellent communication skills, organized and personable
• Must be able to attend a 6-week paid training class in the United States
• Willing to travel extensively with good driving history and availability 24/7
• Tech school, previous technical work experience a plus
• A+ certification and experience with LAN/WAN is preferred

Requirements:

• A+ certified is a plus
• Degree or equivalent experience
• Ability to understand and work with all PC based products and the in-depth knowledge of networks and related components
• Able to install all related hardware components and train customers on products
• Knowledge of the Unix operating system and commands

Training: 4-5 weeks paid training course in College Station, Texas, US. The training is primarily a hands-on familiarization course of the equipment at customer sites and will also teach our policies and procedures.