Job Description

Forensic Technology, une soci\xc3\xa9t\xc3\xa9 de LeadsOnline, est la pionni\xc3\xa8re de l\xe2\x80\x99identification balistique automatis\xc3\xa9e et la cr\xc3\xa9atrice de la technologie IBIS, le syst\xc3\xa8me int\xc3\xa9gr\xc3\xa9 d\xe2\x80\x99identification balistique qui est utilis\xc3\xa9 dans plus de 80 pays pour combattre et pr\xc3\xa9venir les crimes commis avec des armes \xc3\xa0 feu.Forensic Technology, a LeadsOnline company, is the pioneer of automated ballistic identification, and the creator of IBIS (Integrated Ballistic Identification System) technology used in over 80 countries to combat and prevent firearm crime.Sous la supervision du responsable des services sur site, le technicien sur site est responsable de l\'ex\xc3\xa9cution d\'une vari\xc3\xa9t\xc3\xa9 de services techniques directement chez le client et/ou de l\'utilisateur. Tous les services sont fournis sous l\'autorit\xc3\xa9 du groupe de soutien ou d\'int\xc3\xa9gration, dans le cadre des proc\xc3\xa9dures et protocoles d\xc3\xa9termin\xc3\xa9s par le directeur des services sur les sites.R\xc3\xb4les et responsabilit\xc3\xa9sRecevoir et examiner la documentation d\'envoi, y compris les instructions de travail, les instructions de d\xc3\xa9placement et les protocoles d\'essai.Ex\xc3\xa9cuter le travail conform\xc3\xa9ment aux derni\xc3\xa8res proc\xc3\xa9dures et aux protocoles \xc3\xa9mis par le directeur des services sur site ou de son repr\xc3\xa9sentant.Fournir des rapports verbaux et \xc3\xa9crits aux personnes et aux services responsables de la r\xc3\xa9partition, conform\xc3\xa9ment au protocole en vigueur.Remplir et livrer tous les documents de qualit\xc3\xa9 r\xc3\xa9sultant du service sur site.\xc3\x89tablir et maintenir une relation professionnelle avec tous les sites clients/utilisateurs.G\xc3\xa9rer les frais de d\xc3\xa9placement et autres t\xc3\xa2ches administratives conform\xc3\xa9ment aux proc\xc3\xa9dures administratives.Se familiariser avec les outils de mesure de pr\xc3\xa9cision m\xc3\xa9caniques et \xc3\xa9lectriques tels que le multim\xc3\xa8tre num\xc3\xa9rique, l\'amp\xc3\xa8rem\xc3\xa8tre et les outils de pr\xc3\xa9cision m\xc3\xa9caniques.Utiliser les sch\xc3\xa9mas de principe et les instructions de travail pour d\xc3\xa9panner, remplacer et tester les composants \xc3\xa9lectriques et m\xc3\xa9caniques de remplacement des lignes m\xc3\xa9caniques.Orient\xc3\xa9 client autant externe que internes est une comp\xc3\xa9tences cl\xc3\xa9.L\'objectif principal du travail est de toujours d\xc3\xa9passer les attentes du client.R\xc3\xa9pondre aux besoins du client au-del\xc3\xa0 d\xe2\x80\x99un retour d\xe2\x80\x99un produit en \xc3\xa9tat de marche.Qualifications et exp\xc3\xa9rienceBonne connaissance des syst\xc3\xa8mes d\'exploitation informatiques tels que Windows NT, Windows 2000, XP, 2003.Dipl\xc3\xb4me d\xe2\x80\x99\xc3\xa9tude sup\xc3\xa9rieur ou Baccalaur\xc3\xa9at en syst\xc3\xa8mes informatiques, technologies connexes ou exp\xc3\xa9rience \xc3\xa9quivalente.Plus de trois (3) ans d\'exp\xc3\xa9rience dans l\'assemblage \xc3\xa9lectrom\xc3\xa9canique et la r\xc3\xa9paration de composantes.Solides comp\xc3\xa9tences en d\xc3\xa9pannage de syst\xc3\xa8mes d\'exploitation.Deux (2) ans d\'exp\xc3\xa9rience en r\xc3\xa9parations sur le terrain ou dans un domaine connexe.Capacit\xc3\xa9 \xc3\xa0 soulever jusqu\'a 50 livres.Bilingues fran\xc3\xa7ais et anglais.Under the supervision of the Field Services Manager, the Field Technician is responsible for the performance of a variety of technical services at the customer/user site. All services are delivered under the authority of either the Support or Integration group within the scope of procedure and protocols as determined by the Field Services Manager.Roles and responsibilitiesReceive and review dispatch documentation including work instructions, travel instructions and test protocols.Execute work in accordance with latest procedures and protocols issued by the Field Services Manager or his designee.Provide verbal and written reports to the individuals and departments responsible for the dispatch as instructed by current protocol.Complete and deliver all quality documents resulting from the site service.Establish and maintain a professional relationship with all customer/user sites.Manage travel expenses and other administrative duties in accordance with administrative procedures.Be familiar with mechanical and electrical precision measuring tools such as digital multi-meter, amp meter and mechanical precision tools.Using schematic diagrams and work instructions to troubleshoot replace and test electrical mechanical line replacement components.Key Competencies External/Internal Customer Focus.Primary focus of work is to always exceed the customer\xe2\x80\x99s expectations.Met customer\xe2\x80\x99s needs beyond returning the product to working order.Qualifications and ExperienceGood knowledge of computer operating systems such as Windows NT, Windows 2000, XP, 2003.AA or BA in computer systems, related technologies or equivalent experience.Three (3) plus years in electromechanical assembly and component repairs.Strong skills in operating systems troubleshooting.Two (2) years in Field Service repairs or related field.Ability to lift up to 50 lbs.Bilingual English and FrenchWe offer medical, dental, vision, life, and disability insurance, health savings accounts, paid time off, and a 401(k) plan with a Company match.This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Reasonable accommodation statement: if you need an accommodation for any part of the application process, please email careers@ultra-us-gbs.com

Ultra Electronics