Job Description

Ledcor Employee? Apply internally in Workday.

Description Job Summary: As a Telecommunications Field Technician, you will be part of a fast-paced customer focused culture that provides the opportunity to work in a self-managed work environment, by performing installations and repairs of telecommunications services.
You will participate in our paid training program that includes hands-on, technical and customer experience training. This is an intensive program that equips you with the skills and tools you require to be successful at Ledcor.
In this role, you will be dedicated to positively impacting the experience of every customer. From how you deliver exceptional service by exceeding their expectations through authenticity, attentiveness to their needs and quality of work. You will also have the unique opportunity to earn extra income through commission on solution-based selling.
Our employees are energized and excited to be able to work within a high-performance culture that is committed to supporting the roll-out of Canada\xe2\x80\x99s next generation telecommunications infrastructure.
To be a part of the Ledcor team means more than just a job, it means being a-part of a family of supportive teammates, mentors and managers who are committed to being better every single day. Join our True Blue team in Calgary today! Essential Responsibilities:

• Receives and completes work orders from a centralized dispatch center ensuring that service is delivered within the scheduled appointment time
• Operates equipment and company vehicle in a safe manner, ensuring adherence to Ledcor\xe2\x80\x99s safety program
• Interacts with customers in a professional and courteous manner to ensure that their work orders are completed as requested
• Provides a high level of customer service ensuring that any escalations or concerns are addressed professionally
• Billing customers on-site for work performed
• Troubleshoots technical issues
• Traces and locates appropriate telecommunications links
• Proficient with a laptop, smart phone and various software applications
• Ensures vehicle, test equipment and tools are maintained in excellent condition

Qualifications:

• Develop a full understanding and personal commitment towards our non-negotiable safety culture
• Must be able to work at heights (approx. 30 feet)
• Self-motivated with ability to problem solve while working under pressure demonstrated technical abilities; electrical or telecommunication background is an asset
• Exceptional organization & communication skills
• Focus on efficiency without compromising safety and quality
• Must be able to sell current promotions as sales and value added selling and upselling is a large component of the job
• Must have and maintain a valid provincial driver\xe2\x80\x99s license and clean driver\xe2\x80\x99s abstract
• Successful completion of a criminal background check and pre-employment drug and alcohol testing
• Must be fully vaccinated and provide valid COVID-19 vaccination record (unless you have a legitimate recognized medical or religious reason for not getting vaccinated)

Work Conditions:

• Ability to work a rotating schedule in your assigned region and assist others in nearby Alberta communities when needed
• Paid travel and accommodation provided when working outside of your region
• Ability to perform the physical tasks of the position which involve sitting, standing, bending, climbing, lifting, working at heights, in confined spaces and in all types of weather conditions (rain, snow, heat etc.)

Additional Information: Company Description Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now! Employment Equity At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply. Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.
Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via
email . For more information about Ledcor\xe2\x80\x99s Inclusion and Diversity initiatives, please visit our
I&D page . Date Posted
Feb 23, 2023 1100 - 1st Street SE, Calgary, AB, Canada