Job Description

The Opportunity:Company, Department: Nova Scotia Power, Corp. Tech. Service DeliveryLocation: Halifax, NSClosing Date: August 30th, 2024We are looking for a dedicated and skilled Field Support Technician to join our Modern Workplace team. Reporting to the Digital Services Support Lead, you are accountable for supporting the digital technology used by our Field and Plant staff across Nova Scotia. Key elements of this role include::Provide technical support and troubleshooting for iPhones, iPads, Windows devices, and software applications.Conduct regular visits to sites across Nova Scotia to resolve onsite technical issues and ensure optimal functionality of all devices and software.Maintain detailed records of requests and incidents and follow-up actions needed to ensure an elevated level of service and continuous improvement.Collaborate with team members and key business stakeholders to escalate and resolve complex technical issues promptly.Maintain positive and collaborative relationships with clients, peers, and vendors.Rotational after hours on-call support including weekends and holidays and storm support as needed.Safeguarding personal safety and that of co-workers by observing and ensuring compliance with all Occupational Health and Safety Rules and Regulations. These skills will make you successful::Qualifications:Proven experience in a technical support role, preferably with a focus on mobile devices and Windows operating systems.Strong troubleshooting skills and the ability to diagnose and resolve technical issues efficiently.Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.Exceptional problem-solving abilities and attention to detail.Strong organizational skills and the ability to manage multiple tasks simultaneously.Ability to work independently and as part of a team, with a proactive and positive attitude.Familiarity with remote support tools and techniques.Commitment to continuous learning and professional development.To thrive in this role, you recognize yourself in the following competencies and skills:Completion of a post-secondary education technology program with at least two years of experience with Desktop and Mobile technology. You will have developed expertise in Microsoft Windows (10+), Endpoint Manager (Intune), M365 mobile apps including Outlook, Teams, OneDrive, and MS Authenticator. You have a high level of proficiency with Apple iOS. You have experience with wireless network technologies and are familiar with mobile device management (MDM) concepts. Experience with MDM tools, Android and Starlink would be considered an asset.You must possess excellent customer relations and communication skills and have experience handling multiple priorities in a high-volume, fast paced environment. Documentation, training, and presentation skills will be a benefit for this role. An understanding of IT Service Management (ITSM) methodologies and experience with ServiceNow is highly desirable.Familiarity with field planning software used in industrial design and construction of electrical systems would be of benefit. Previous experience with ESRI mobile apps and Salesforce Field Service Mobile would be considered an asset.You must hold a valid Nova Scotia Driver\'s License with a minimum of 2 years of driving experience and provide a driver\'s abstract satisfactory to NSPI.You must be flexible and be available to work irregular hours to provide support to your clients. Learn more about our culture and values:At the Emera Group of Companies, you\xe2\x80\x99ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by August 30th, 2024, and let us know why this role is right for you. The perks of joining our team? We offer::

• Flexibility: Hybrid work model. Flexible work schedule to accommodate travel and emergency support needs.
• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera:As one of Atlantic Canada\xe2\x80\x99s largest publicly traded companies, we are ranked one of , and . We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.
Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation. Recruitment & Promotion Policy:The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the . The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.

Nova Scotia Power