Job Description

Location: Ottawa, ON, Ontario, Canada

Job ID:

82719

We Elevate... Quality of urban life

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Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.



With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

Field Supervisor - New Installations & Modernizations

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Your main responsibilities

The Field Supervisor - New Installations (NI) and Modernizations (MOD) is responsible for the installation of new construction and modernization projects through conforming to customer and company requirements as related to quality improvements, safety, cost improvement and customer satisfaction in support of Branch objectives. This role has responsibility for managing, coaching and training field employees as well as health and safety requirements.

Safety and Supervision

Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision Ensure exceptional quality standards, training and performance of field personnel Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements Coach hourly field employees Company's methods of quality, productivity and safety Monitor the work of all hourly field employees from both a quantitative and qualitative point of view Review of time tickets for accuracy and maintain vacation schedules Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Financial Management

Manage/support all service work in area of responsibility within framework of financial budget Manage Mechanic and Helper manpower to maximize business results

Process and Quality Management

Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety. Implement route management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level Provide technical support to Sales and Field employees Ensure ISO compliance

Customer Service and External Relations

Liaise with property management representatives/building owners Ensure compliance with government regulatory requirements Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications Demonstrate to customers that they are receiving fair value for their expenditures Communicate with and influence business agents, inspectors, etc., in resolving disputes Monitor service calls in assigned portfolio to eliminate repetitive calls Maintain and manage pro-active relationships with Union business agent
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What you bring

Post Secondary - preferably in Engineering or Project Management 3-5 years in elevator industry or related experience, or a similar industry which includes the supervision of capital equipment installation Excellent leadership skills and demonstrated ability to solve problems Ability to coach, mentor and guide team members Strong communication skills, organization skills and ability to work without supervision Self motivated team player with record of achieving results Work flexible hours as business demands Computer literacy - MS Word, Power Point, Excel, Project
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What's in it for you?

Competitive Salary (commensurate with experience) Competitive Bonus Incentive Program or Commission Plan Wide range of professional and leadership development opportunities Competitive Extended Health, Dental & Vision Plans Generous Paid Time Off Plans Tuition Reimbursement Program * Competitive Group RRSP with Company Match