leads the North American Field Solutions team of technical field ambassadors. The Field Solutions team supports both internal and external groups: supports and trains the sales team on technical aspects; adapts products to local needs; oversees field work, data analysis, reporting, and communication with internal teams and customers; and manages response to field performance-related customer complaints.
Management
Contribute to the strategy for North America. Develop, implement and communicate the FS plan.
Adapt and implement priorities. Establishes and implements tactical plan to achieve the territory goals.
Establishes and manages the FS budget. Responsible for achievement.
Technical support
Develop and communicate technical package for products that is adapted to the crop/target and delivers specific value to the market.
Develop and communicate crop/target-specific product programs, in collaboration with marketing team.
Lead response to field performance-related complaints.
Coordinate with the FS team, Product Managers, and other relevant stakeholders to design and implement comprehensive training programmes and schedules that deliver technical instruction to sales teams and distributor partner teams.
Conduct and manage trials for product registrations in compliance with technical requirements.
Support sales teams in the development and maintenance of customer relationships.
Develop the experimentation plan and associated budget in collaboration with Strategic Marketing and Sales.
Define priorities and targets in collaboration with Product Managers and Commercial team.
Team management
Promotes and implements BU's vision, direction and framework for human resource management and practices.
Manages direct reports and closely monitors indirect reports: recruitment, onboarding, training, workflow organization, activity and performance tracking, schedule management, performance evaluation, skills and career development, etc.
Develop and harmonize methods and tools to ensure the successful execution of the annual plan and communication with relevant stakeholders.
Internal and external relations
Internal: The Field Solutions Director works in collaboration with technical sales, marketing, product management and other internal cross-functional groups as needed.
External: Growers, crop advisors, distribution partners, key influencers, government, experimentation centers, university and other research institutes, prescribers, grower organizations and cooperatives. Build relationships with new partners/customers.
#LI-DNP
TECHNICAL SKILLS
Required
MSc or equivalent qualification in Agronomy, Plant Pathology, or a related discipline. A PhD is preferred
15+ years combining technical support in USA or Canadian agriculture/horticulture market - in the field, extension research, and direct experience with customers and other stakeholders
7+ years experience in a leadership role
Expert-level understanding of microorganism-based products for agriculture
Expert-level knowledge of agronomy and modern farming in North America: practices, crops, machines, farm economics, agricultural inputs, distribution, advising, etc
Understanding of the current production practices, issues and constraints
Designing and managing applied research trials; Experience in experimental design, geo/statistical analyses and communication of results to both scientific and grower stakeholders
Proven project and budget management experience
Writing and editing technical reports and/or project proposals
Technology proficiency in Microsoft 365 suite, Cognos, and at least one standard statistical analyses package (Minitab, R, SAS, SPSS, JMP)
Proficiency in oral and written communication in English
An asset
Practical commercial or grower experience in a related field is a strong asset
Experience in the microbial biopesticides, inoculants or biofertilizer industry is an asset
PERSONAL ABILITIES
Required
Ethics and professionalism
Strong sense of autonomy, initiative and responsibility
Excellent planning, organization, time management and attention to details
High analytical and problem-solving skills
Leadership and capability to influence and unify others without direct authority
Strategic thinking: ability to think about the broader picture and plan for the future
Critical thinking: making sound decisions and analyzing complex situations
Excellent communication & interpersonal skills, both verbal & written; active listening skills; Ability to collaborate across functional and geographic boundaries
Ability to present technical to a non-expert audience
Adaptability: ability to adjust to changing circumstances
Good business acumen; customer focus
Self-aware, reflective, and able to learn from mistakes; Curious and innovative
GENERAL CRITERIA
Required
Willingness, interest and ability to travel (air and land) up to 50% per year, including international travel. Additional travel may occasionally occur for training and meetings
Possess a valid passport, driver's license, and clean driver record
Ability to exert moderate physical effort: walking in grower environments in the presence of heavy equipment and crop inputs used in grower environments, hot/cold weather, lifting loads or carrying equipment weighing up to 20 kg/44 lb, sit for long period (car/plane)
ORGANIZATION
Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 5,000 people working in more than 45 countries on 5 continents.
Yeasts, bacteria, fungi: microorganisms have always lived in harmony with plants since their origin and are now recognized for their multiple agronomic benefits. As a world specialist in microorganisms, Lallemand Plant Care carefully selects strains for agricultural use, to improve the nutrition, health, and productivity of plants.
Lallemand Plant Care is a growing business unit and offers many opportunities for career development and professional development on a local and international scale. Joining the Lallemand Plant Care team means collaborating with people who work passionately to develop sustainable, efficient, and clean solutions for agriculture professionals, horticulture, green spaces, and the forestry sector. We regularly recruit new talent from around the world to support our growth and our sales, logistics, marketing, production and research and development efforts.
Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.
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