Job Description

Field Services Analyst

On-Site Duties

Installation:

Installing new equipment, systems, and technology at client locations.

Maintenance:

Performing routine maintenance and inspections to ensure equipment runs efficiently and prevent breakdowns.

Repair & Troubleshooting:

Diagnosing and resolving technical issues, making necessary repairs using tools and schematics, and identifying faulty components.

Testing:

Testing equipment and components to ensure proper function and identify issues and resolve them

Customer Interaction

Customer Support:

Providing on-site technical support, explaining problems, and answering customer questions.

Training & Recommendations:

Advising customers on how to use software and equipment properly and making recommendations to enhance system performance or prevent future issues.

Relationship Building:

Cultivating positive relationships with clients and ensuring customer satisfaction.

Administrative & Operational Tasks

Reporting:

Creating detailed and timely documentation, and records of work performed.

Workflow Management:

Managing their schedule, tying workflow to assigned tasks, and keeping track of work progression.

Collaboration:

Working with their technical team, sharing information, and cooperating across the organization.

Safety & Protocol:

Adhering to all company procedures, safety guidelines, and protocols, including safe vehicle operation.

System Management:

Utilizing and updating company automation systems and company databases.

Skills, Knowledge and Expertise

3 years relevant technical experience is required Ability to assemble and or install hardware such as: Server Racks Access Points Switches Servers Microsoft 365 or Azure certifications highly desired Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality At least 3 years' experience managing & working with the following technologies: Windows Server/Azure Microsoft/Office 365/Entra ID Active Directory Switching/Firewalls VPNs
Job Type: Full-time

Pay: $60,000.00-$75,000.00 per year

Benefits:

Company car Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Ability to commute/relocate:

Penticton, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you located within the Southern Okanagan?
Experience:

IT Field Services: 3 years (required)
Language:

English (required)
Willingness to travel:

75% (required)
Work Location: Hybrid remote in Penticton, BC