As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:Directly manage all aspects of customer service and care with our clients
Independently troubleshoot and repair a variety of high-speed cash-handling equipment, including, currency counters/wrappers, coin sorters, cash recyclers, teller cash dispensers and point of sale (POS) equipment
Track and manage parts/tools
Stay abreast of changes in technical and functional elements of GLORY equipment
THIS JOB MIGHT BE RIGHT FOR YOU IF:
You enjoy interacting with people and providing good customer service.
You consider yourself mechanically inclined and a fast learner.
You have great communication skills and can effectively convey information.
You are conscientious. You take the time to ensure that your work is done right.
You enjoy working with minimal supervision. You are confident in your ability to prioritize and make critical decisions.
You are driven and motivated to make a meaningful impact in your role.
#INDS#
Key Responsibilities
Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customer apprised of progress during maintenance or a down system situation
Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Adhere to safety guidelines and policies, complete required EHS training, timely reporting of any job site accidents (for an injury or property damage).
Skills, Knowledge & Expertise
REQUIRED EDUCATION AND QUALIFICATIONS
Education Level:
Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
Qualifications:
Excellent customer service and communication skill
Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
Logical trouble shooting skills and capability to isolate problems at PCB or component level
Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
AC/DC power distribution, and digital/analog circuitry
Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM's or copier machines experience is preferred
3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
Hold a Valid Driver's License
While some computer knowledge is required, this position is focused electro-mechanical repair.
The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.
REQUIRED SKILLS AND COMPETENCIES
A company van is provided and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
Must be able to lift up to 50 pounds without assistance
Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
Must be able to work at all of our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
Must be available for an on-call rotation, typically once every 2 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
Must be able to drive to customer sites during working hours
Occasional travel outside your assigned territory including air and overnight travel may be necessary
Ability to accommodate limited accessibility at a job site
Ability to work autonomously with minimal supervision
Physical Demands And Work Environment
The employee must regularly lift and /or move up to 50 pounds without assistance. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands and finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is required to stand; walk and stoop, kneel, squat, sit, and twist. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.
An Equal Opportunity: It is the policy of Glory Global Solution Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, or any other status protected by Federal, provincial or local law governing the Glory Global Solutions Inc location to which this application is submitted. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (877) 963-2329.
Job Benefits
*Glory is proud to share that our benefit package ranks in the top 25% across the country!
Benefits: Group RRSP -Glory matches 50% of employee's contribution, up to a maximum of 3% of the base salary. Group Insurance - premiums 50% paid by the company
Extended Health insurance
Dental insurance
Vision exam insurance
Basic Life insurance and AD&D
Short Term Disability / Long Term Disability / Employee Assistance Program - Health Online
Paid Vacation
Paid Sick days based on provincial requirements
Paid Holidays - 9 to 12 days based on start date and province of work
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions/career advancement
Company Vehicle/Insurance - this benefit only applies to certain positions
Salary range:
$24.00 to $36.00 per hour
About GLORY
Global Leaders in Customer Experience Automation
With a culture rooted in innovation, each day Glory's people are transforming our customer's businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That's a reputation we've earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it's our people who are driving our successes.
Why Join Us
Here at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That's because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you'll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.
Glory Values
The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are - with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first.
Integrity. We do the right thing, always.
Innovation. We embrace new challenges and share the future.
Speed. We move fast, that's how we stay ahead.
Diversity & Respect. We value the strength in our differences.
* Teamwork. We succeed together.
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