Job Description

Overview:

The Field Service Technician provides on-site service and support to our existing customers, performing timely and high-quality repairs, warranty service, maintenance, and product installations. This role requires regular travel and is essential in upholding product reliability and delivering exceptional customer service to our established client base.

Duties and Responsibilities:

Professional service and installation of CNC Router Machines. Trains customers on CNC Router Machines. Resolves product and service-related concerns. Provides customer telephone and online support. Conducts on-site service calls. Provides guidance and support to customers. Works with engineers on product development and system upgrades. Other duties as assigned.

Qualifications:

Degree or Diploma related to Electrical/Electronic Controls or related field required. Experience with CAD-based design software and/or computer science programs. Experience with high voltages an asset. Experience in a technical role, preferably troubleshooting of electrical and mechanical systems. Experience in customer facing roles, including equipment demonstrations and end-user training. Valid Driver's License. Passport and able to travel throughout North America without restriction. Ability to travel up to 75% of work time with availability to work evenings and weekends when required. Strong communication skills, with the ability to convey information clearly and effectively. Ability to positively represent the Company.
Job Type: Full-time

Pay: $32.00-$35.00 per hour

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Tuition reimbursement
Application question(s):

Do you have a valid driver's license and passport
Education:

DCS / DEC (required)
Experience:

CAD based design software: 3 years (required) Working with High Voltages: 3 years (required) Troubleshooting of Electrical and Mechanical Systems: 5 years (required)
Willingness to travel:

75% (required)
Work Location: On the road