Job Description

Temporary Full-time position with possibility of permanence

COMPANY OVERVIEW

As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement, and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals; enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.

GLORY OFFERS:

Group RRSP with company contribution of 50% of employee\xe2\x80\x99s contribution

Education Reimbursement, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement

ROLE PURPOSE:

As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:

\xc2\xb7 Directly manage all aspects of customer service and care with our clients

\xc2\xb7 Independently troubleshoot and repair a variety of high-speed cash-handling equipment

\xc2\xb7 Track and manage parts/tools

\xc2\xb7 Stay abreast of changes in technical and functional elements of GLORY equipment

THIS JOB MIGHT BE RIGHT FOR YOU IF:

\xc2\xb7 You enjoy interacting with people and providing good customer service.

\xc2\xb7 You consider yourself mechanically inclined and a fast learner.

\xc2\xb7 You have great communication skills and can effectively convey information.

\xc2\xb7 You are conscientious. You take the time to ensure that your work is done right.

\xc2\xb7 You enjoy working with minimal supervision. You are confident in your ability to prioritize and make critical decisions.

\xc2\xb7 You are driven and motivated to make a meaningful impact in your role.

MAIN RESPONSIBILITIES:

\xc2\xb7 Ensure overall customer satisfaction

\xc2\xb7 Diagnose system problems and make repairs

\xc2\xb7 Keep customer apprised of progress during maintenance or a down system situation

\xc2\xb7 Document system problems and preventative maintenance in customer site log

\xc2\xb7 Gather and record machine information to monitor performance

\xc2\xb7 Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance

\xc2\xb7 Make recommendations for improving the service, reliability, and performance of our equipment

\xc2\xb7 Escalate difficult technical problems by seeking timely advise or assistance from technical support

\xc2\xb7 Establish preventative maintenance schedules and implement according to company specifications

\xc2\xb7 Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

\xc2\xb7 Adhere to safety guidelines and policies, complete required EHS training, timely reporting of any job site accidents (for an injury or property damage).

PAY RANGE:

\xc2\xb7 \xc2\xb7 $22.78- $30.00 an hour, plus overtime and on-call pay

\xc2\xb7 \xc2\xb7 Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Glory\xe2\x80\x99s Benefits:

\xc2\xb7 Group RRSP Retirement Plan \xe2\x80\x93Glory matches 50 % of employee\xe2\x80\x99s contribution up to 3% of your base salary

\xc2\xb7 The premiums of the following Group insurance are paid at 50% by the employer.

\xc2\xb7 Extended Health insurance

\xc2\xb7 Telemedicine \xe2\x80\x93 24/7 Virtual Doctor and Nurse Line

\xc2\xb7 Dental insurance

\xc2\xb7 Vision insurance

\xc2\xb7 Basic Life insurance and AD&D

\xc2\xb7 Short Term Disability / Long Term Disability / Employee Assistance Program

\xc2\xb7 Paid Vacation \xe2\x80\x93 start with a prorated amount of hours your first year depending on start date. 75 vacation hours earning your first full year and vacation hours increase based on years of service

\xc2\xb7 Paid Sick days

\xc2\xb7 Paid Holidays \xe2\x80\x93 9 to 12 days based on start date and Province of work

\xc2\xb7 Professional development assistance

\xc2\xb7 Education assistance

\xc2\xb7 Adoption Assistance

\xc2\xb7 Legal and ID Theft plans

\xc2\xb7 Annual Bonus opportunity

\xc2\xb7 Opportunities for internal promotions/career advancement

\xc2\xb7 Company Vehicle/Insurance \xe2\x80\x93 this benefit only applies to certain positions

REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:

\xc2\xb7 Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience

\xc2\xb7 Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

Qualifications:

\xc2\xb7 Excellent customer service and communication skill

\xc2\xb7 Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication

\xc2\xb7 Logical trouble shooting skills and capability to isolate problems at PCB or component level

\xc2\xb7 Ability to effectively work with electric schematics, logic diagrams, mechanical drawings

\xc2\xb7 Understanding of AC/DC power distribution, and digital/analog circuitry

\xc2\xb7 Trained in the maintenance and repair of electro-mechanical machines

\xc2\xb7 Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM\xe2\x80\x99s or copier machines experience is preferred

\xc2\xb7 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience

\xc2\xb7 Hold a Valid Driver\xe2\x80\x99s License at all times

\xc2\xb7 Candidates must be legally authorized to work in Canada

\xc2\xb7 While some computer knowledge is required, this position is focused electro-mechanical repair. The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.

REQUIRED SKILLS AND COMPETENCIES

\xc2\xb7 A company van is provided and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory

\xc2\xb7 Must be able to lift up to 50 pounds without assistance

\xc2\xb7 Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist

\xc2\xb7 Must be able to work at all of our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.

\xc2\xb7 Ability to work weekends and/or holidays on a rotational basis to accommodate business needs

\xc2\xb7 Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions

\xc2\xb7 Must be able to drive to customer sites during working hours

\xc2\xb7 Occasional travel outside your assigned territory including air and overnight travel may be necessary

\xc2\xb7 Ability to accommodate limited accessibility at a job site

\xc2\xb7 Ability to work autonomously with minimal supervision

An Equal Opportunity / An E-Verify Employer

It is the policy of GLORY Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, provincial or local law governing the GLORY Global Solutions, Inc. location to which this application is submitted. GLORY endeavors to be accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (800) 227-2646.

Physical Demands and Work Environment

The employee must regularly lift and /or move up to 50 pounds without assistance. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands and finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is required to stand; walk and stoop, kneel, squat, sit, and twist. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.

Glory Global Solutions