Job Description

Position Overview

Diebold Nixdorf is a leading global developer and manufacturer of retail/banking. We are currently seeking an Intermediate Field Service Technician. You would be expected to perform intermediate installation and minor repairs on all Diebold Nixdorf products and services. This includes scheduled cleanings and other intermediate maintenance on conventional products such as ATM\'s, locks and vaults, etc. as well as special project work, as needed. This position may require the use of basic and intermediate hand tools, limited parts and a broad understanding of PC, PC peripherals and network connectivity. Install, debug and provide technical maintenance for hardware and software of products and components within assigned area of responsibility mainly at customer\xc2\xb4s premises.

Key Responsibilities

• Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW.
• Preventive Maintenance: Perform routine checks according to documented preventative maintenance procedures and refill consumables as directed.
• IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed.
• Customer Training: Instruct and train customers on usage and operation of installed HW and SW.
• Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions.
• Continuous Improvement Process: Observe technical or process problems at all times, proactively inform about potential problems and offer improvement suggestions if possible.
• Actively use corporate tools and processes for knowledge sharing, e.g. knowledge base to find solutions and provide input for it.
• Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test.

Required Qualifications

• Proven track record of more than 1 year Service Technician with banking/retail experience.
• Successfully completed education in IT- or mechatronic/electronic-related profession.
• In individual cases it is possible to assign the job to an employee, if the essential professional knowledge is acquired by work experience.
• PC literacy and good knowledge and application of the relevant tools and methods.
• Product knowledge of relevant industry and basic ITIL skills preferred.
• Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
• Acceptance of exposure to the outside elements.
• Shift adaptability, which would include an on call rotation for evenings and weekends.
• Exceptional customer service skills are needed.
• Ability to organize and inventory truck stock parts and tools.
• Sense of urgency, organizational skills, professional presence and work in team environment.
• Ability to pass MVR, background and drug test where required.

Preferred Qualifications

• Firstline or Service Technician work experience preferred.
• Vocational/Trade School preferred

Aper\xc3\xa7u du poste

Diebold Nixdorf est l\'un des chefs de file au niveau mondial dans le d\xc3\xa9veloppement et la fabrication de produits bancaires et de commerce de d\xc3\xa9tail. Nous recherchons pr\xc3\xa9sentement un(e) technicien(ne) interm\xc3\xa9diaire de service sur le terrain. Vous devrez r\xc3\xa9aliser des installations d\'un niveau interm\xc3\xa9diaire et des r\xc3\xa9parations mineures sur tous les produits et services de Diebold Nixdorf. Ces t\xc3\xa2ches comprennent des nettoyages planifi\xc3\xa9s et d\'autres activit\xc3\xa9s de maintenance interm\xc3\xa9diaire sur des produits conventionnels tels que des dispositifs de verrouillage, de coffres-forts, etc., ainsi que des projets sp\xc3\xa9ciaux, au besoin. Ce poste peut n\xc3\xa9cessiter l\'utilisation d\'outils manuels de base ou interm\xc3\xa9diaire, de pi\xc3\xa8ces limit\xc3\xa9es et une connaissance approfondie des PC, des p\xc3\xa9riph\xc3\xa9riques de PC et de la connectivit\xc3\xa9 r\xc3\xa9seau. Vous installerez, d\xc3\xa9boguerez et assurerez un entretien technique pour le mat\xc3\xa9riel et les logiciels des produits et composants dans le domaine de responsabilit\xc3\xa9 assign\xc3\xa9, principalement dans les locaux du client.

Responsabilit\xc3\xa9s principales

• Traitement des incidents : Ex\xc3\xa9cuter des recherches de pannes en utilisant les analyses d\xc3\xa9taill\xc3\xa9es des d\xc3\xa9faillances du mat\xc3\xa9riel et des logiciels avec tous les outils de diagnostics disponibles; Ceci comprend la r\xc3\xa9paration des composants du mat\xc3\xa9riel, le nettoyage et le r\xc3\xa9ajustement des composants m\xc3\xa9caniques, et l\'installation et la configuration des logiciels;
• Maintenance pr\xc3\xa9ventive : Assurer des v\xc3\xa9rifications quotidiennes conform\xc3\xa9ment aux proc\xc3\xa9dures de maintenance pr\xc3\xa9ventive document\xc3\xa9es et r\xc3\xa9approvisionner les consommables comme indiqu\xc3\xa9;
• IMAC/R : Effectuer l\'installation (I), le d\xc3\xa9placement (M), l\'ajout (A), la modification (C) et l\'enl\xc3\xa8vement (R) du mat\xc3\xa9riel et des logiciels des produits et composants comme indiqu\xc3\xa9;
• Formation des clients : Former et entra\xc3\xaener les clients \xc3\xa0 l\'utilisation et au fonctionnement du mat\xc3\xa9riel et des logiciels install\xc3\xa9s;
• D\xc3\xa9roul\xc3\xa9 des t\xc3\xa2ches : Recevoir un breffage sur les incidents et des instructions du poste de r\xc3\xa9partition; Tenir inform\xc3\xa9 le poste de r\xc3\xa9partition de tous probl\xc3\xa8mes impr\xc3\xa9vus; Fournir un compte-rendu d\xc3\xa9taill\xc3\xa9 sur toutes les activit\xc3\xa9s r\xc3\xa9alis\xc3\xa9es; Informer proactivement les clients des actions entreprises.
• Processus d\'am\xc3\xa9lioration continue : Observer en permanence les probl\xc3\xa8mes de traitement et techniques, communiquer proactivement sur les probl\xc3\xa8mes potentiels et sugg\xc3\xa9rer des am\xc3\xa9liorations possibles le cas \xc3\xa9ch\xc3\xa9ant;
• Utiliser activement les processus et outils de l\'entreprise pour partager des connaissances, p. ex. la base de connaissances, pour trouver des solutions et contribuer \xc3\xa0 celles-ci;
• Formation : Participer r\xc3\xa9guli\xc3\xa8rement \xc3\xa0 des formations sur le mat\xc3\xa9riel et les logiciels (formations fournies sur le terrain, en classe et en ligne) conform\xc3\xa9ment au concept de formation professionnelle; recevoir des certifications apr\xc3\xa8s avoir r\xc3\xa9ussi les examens correspondants.

Qualifications requises

• Plus de 1 an d\'exp\xc3\xa9rience comme technicien(ne) de service dans le secteur bancaire/du d\xc3\xa9tail;
• Dipl\xc3\xb4m\xc3\xa9 en TI ou dans un m\xc3\xa9tier de l\'\xc3\xa9lectronique/la m\xc3\xa9catronique;
• Dans certain cas, \xc3\xa9valu\xc3\xa9s individuellement, le poste pourrait \xc3\xaatre offert \xc3\xa0 un employ\xc3\xa9 si les connaissances professionnelles essentielles requises ont \xc3\xa9t\xc3\xa9 acquises \xc3\xa0 travers l\'exp\xc3\xa9rience professionnelle;
• Ma\xc3\xaetrise de l\'informatique, bonne connaissance et application des m\xc3\xa9thodes et outils pertinents;
• Connaissance des produits de l\'industrie concern\xc3\xa9e et comp\xc3\xa9tences ITIL de base pr\xc3\xa9f\xc3\xa9r\xc3\xa9es;
• Capacit\xc3\xa9 de soulever et d\xc3\xa9placer des charges lourdes, de rester debout une grande partie de la journ\xc3\xa9e, de monter en hauteur, de se pencher et de se baisser lors d\'ex\xc3\xa9cution des t\xc3\xa2ches sur les \xc3\xa9quipements;
• Accepter d\'\xc3\xaatre expos\xc3\xa9 aux conditions ext\xc3\xa9rieures;
• Capacit\xc3\xa9 d\'adaptation aux horaires de service, incluant des quarts de travail sur appel pour les soirs et les fins de semaine selon un horaire rotatif;
• Comp\xc3\xa9tences exceptionnelles en mati\xc3\xa8re de service \xc3\xa0 la client\xc3\xa8le n\xc3\xa9cessaires;
• Capacit\xc3\xa9 d\'organiser et de tenir un inventaire des outils et des pi\xc3\xa8ces entrepos\xc3\xa9s dans le v\xc3\xa9hicule de service;
• Sens de l\'urgence, comp\xc3\xa9tences organisationnelles, pr\xc3\xa9sence professionnelle et capacit\xc3\xa9 de travailler dans un environnement d\'\xc3\xa9quipe;
• Capacit\xc3\xa9 \xc3\xa0 \xc3\xaatre soumis \xc3\xa0 une v\xc3\xa9rification des r\xc3\xa9f\xc3\xa9rences, du registre des v\xc3\xa9hicules motoris\xc3\xa9s et test de d\xc3\xa9pistage des drogues si n\xc3\xa9cessaire;

Qualifications pr\xc3\xa9f\xc3\xa9r\xc3\xa9es

• Exp\xc3\xa9rience de technicien(ne) de service ou de premi\xc3\xa8re ligne pr\xc3\xa9f\xc3\xa9r\xc3\xa9e;
• \xc3\x89cole des m\xc3\xa9tiers/de formation professionnelle pr\xc3\xa9f\xc3\xa9r\xc3\xa9e.

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Requisition Employer Description

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found

Diebold Nixdorf\xe2\x80\x8b