Job Description

WHY DO WE NEED YOU?

The Field Service Technician II will be required to interface regularly with plant management, batch plant operators, concrete mixer truck drivers, and truck maintenance management and mechanics. Based at home, the candidate will spend approximately 80% of their time as the only GCP employee at the customer sites, thereby requiring candidate to work independently. Schedule flexibility is required. Field visits may be scheduled late at night and/or very early in the morning.



With safety as the top priority, the incumbent will be responsible for the equipment suite including installation, maintenance, and repair. Candidate will perform troubleshooting services to aid customers in resolving issues and help them achieve maximum potential from our solutions. The technician will be the primary Construction Chemicals representative at the concrete manufacturing plant. They will install and maintain admixture dispensing systems and Verifi concrete management systems installed on customer mixer trucks.

This is a temporary role*

Essential

Functions

- %Time

50% -

Installation, Maintenance and Repair


The technical work pertaining to admixture dispensing equipment includes, but is not limited to installation, preventive and scheduled maintenance, calibration, and emergency and service repair. The technical work pertaining to Verifi includes, but is not limited to review and analysis of system performance reports to determine problem areas and develop resolutions. Coordinate problem resolution with other employees as needed always serving as the local liaison and first line of contact to the customer.

20% - Planning & Scheduling of Dispenser Service work

The technician is self-dispatched. This requires an independent self- starter, self- directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer. In this role the candidate will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such organizational skills, planning skills, customer orientation and project management skills. The technician is responsible for managing their 'response time' consistent with customer expectations or agreement. Must be on continuous call to respond to customer requests for assistance; diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products.

IS THIS JOB FOR YOU?

Essential

Functions

- %Time - Continued

10% -

Customer Relations


Assist Field Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers. Must have sound judgment, excellent communication skills, and the ability to represent the company with customers in a professional manner. Understand the impact of customer satisfaction to achieve corporate goals.

10% - Equipment Service Administration


The service administration component requires a candidate to be proficient with computers in order to execute activities that include but are not limited to: Equipment ordering, Warehouse part re-stocking, Expense reports, Service Management System compliance, Preventative Maintenance, calibration scheduling and compliance, Actively control expenses and demonstrate stewardship of company resources, Maintain real time participation CRM reporting systems, Track time, parts and incidental costs associated with each customer site and each customer truck.

10% - Other Duties


Complete all safety training and on-line training modules; Observe all necessary safety procedures, both those of GCP/Verifi and those of host companies. Develop a solid understanding of concrete and the concrete industry, most importantly the operations of a concrete plant. Recommend modifications and product changes to improve reliability of equipment; work with the R&D team providing input to new system designs or researching/testing concept of operation of new parts and providing input to improve reliability and performance of the solution and its components.

TO MAKE SURE NOTHING IS FORGOTTEN

Minimum Requirements

Accredited HS Diploma or GED 4-7 years' experience - Military or other mechanical / engineering training (*1 year education equivalent to 1 year experience)
Possess a broad array of knowledge including computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principals. Ability to learn new technology and processes quickly Strong verbal and written communication skills with both colleagues and customers Organized and detail oriented, particularly with regard to maintaining records Problem solving skills Customer Service & Employee relationship skills Hands on Electro-Mechanical aptitude Experience with hand tools, power tools, meters, gauges Experience in field service type work Working knowledge of the Ready Mix Concrete industry a plus Must be able to lift 50 pounds; Must be able to wear a respirator and comply with GCP's facial hair policy for respirator users Must be able to comply with DOT requirements for a Non CDL commercial motor vehicle driver medical certification exam; drug screen, background check (safety performance and driving record). Flexible work hours, overnight travel Ability to respond to short notice project work and emergency service calls

LEGAL STATEMENT

Certain provinces require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates, the base pay for this position ranges from

51,000 to

77,000 CAD per year.

The starting salary will be based on the successful candidate's competencies, including but not limited to education, experience, skills and qualifications as they relate to the role. Fully qualified and experienced candidates will typically align near the midpoint. In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 7-14% of base salary based on company and individual performance measures.

BENEFITS IN JOINING US

What we offer...

We provide unique options to fit your unique lives! Our Total Rewards Program offers a total approach to well-being!



Our amazing benefits and programs include, but are not limited to:

Excellent healthcare options:

Medical, vision, prescription & dental

Family Focus & Balance:

Parental leave, paid time-off, and Employee Assistance Program

Financial Security:

Company-funded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred Profit-Sharing Plan (DPSP), Tax-Free Savings Account (TFSA) andEmployee Stock Purchase Program (PEG)

Tuition Reimbursement:

Continuing education for every season of your career Employee Recognition Programs

LiveWell:

Rewarding you for living a healthy lifestyle

Be Well Be You

: Our comprehensive benefits, resources, and programs platform to help you and your family be well, wherever you are in life (Emotional, Physical, Financial, and Social)

Pet insurance options:

Insurance plan & prescription discount program for your furry friends

Perks & Savings Program

:

access to thousands of gift cards, in-store and online discounts, as well as cashback offers.


Job Reference: CAN01485