Job Description

Overview:We\xe2\x80\x99re looking for a Field Service Technician to join our team!Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.Position SummaryMaintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department Responsibilities:

• Maintain and repair MFPs and resolve customer printing issues
• Perform on-site service of MFPs
• Maintain effective relationships with customers and sales
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies
• 5% - Lead referrals and product promotion to existing customers
• 95% - break-fix and customer support
• Understands territory parts budget and inventory control
• Must follow the policies and procedures set forth by KMBS
• Perform other relevant duties as assigned by management

Qualifications:

• 0-2 years technical/repair of electronics or software equipment
• Knowledge of basic Microsoft OS printing and common network concepts
• Basic awareness of common solutions
• Low to mid end office systems certifications
• Basic Color theory
• Good verbal and written
• Operates independently, requires assistance from time to time
• Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
• Travelling within Canada and the US is a requirement
• Candidate must provide & maintain valid travel documents at own expense
• Own vehicle and possess valid insurance with appropriate coverage and a valid drivers\xe2\x80\x99 license in good standing
• Standby and afterhours work may be required
• Training may require afterhours travel and stay overs including weekends
• Perform other relevant duties as assigned by management
• Required to achieve Associate Level Certification
• Travel within assigned territory, some out of territory work
• High School or equivalent
• CompTIA A+ Certification CompTIA Net+ Certification CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)

#KM About Us:About Konica Minolta CanadaKonica Minolta\xe2\x80\x99s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Through its ongoing work, the company is fortunate to be continuously recognized for its products and services. This includes, but is not limited to being included on CRN\xe2\x80\x99s MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the by Brand Keys and presented with Keypoint Intelligence\xe2\x80\x99s BLI 2021 A3 Line of The Year and BLI 2021-2023 Most Colour Consistent A3 Brand Awards for its .also continues to be a key driver for the company. As such, Konica Minolta Inc. has spent six years on the Global 100 Most Sustainable Corporations in the World . For more information, please visit and follow its accounts on , , , , and !Au sujet de Konica Minolta CanadaKonica Minolta a entam\xc3\xa9 son parcours il y a 150 ans, avec la volont\xc3\xa9 de voir et de faire les choses autrement. Elle innove pour le bien de la soci\xc3\xa9t\xc3\xa9 et du monde entier. Et c\xe2\x80\x99est toujours cet objectif qui l\xe2\x80\x99anime, hier et aujourd\xe2\x80\x99hui. Solutions d\xe2\x80\x99affaires Konica Minolta (Canada) Lt\xc3\xa9e transforme et r\xc3\xa9volutionne les bureaux pour cr\xc3\xa9er une v\xc3\xa9ritable connectivit\xc3\xa9 gr\xc3\xa2ce aux solutions pour un . Parmi ses technologies d\xe2\x80\x99affaires, on retrouve des services de TI, la gestion intelligente de l\xe2\x80\x99information, des solutions de s\xc3\xa9curit\xc3\xa9 vid\xc3\xa9o et des services d\xe2\x80\x99impression g\xc3\xa9r\xc3\xa9s ainsi que des technologies de bureau et des solutions d\xe2\x80\x99impression industrielle et commerciale. Par ses efforts soutenus, l\xe2\x80\x99entreprise a la chance d\xe2\x80\x99\xc3\xaatre continuellement reconnue pour la qualit\xc3\xa9 de ses produits et services. Par exemple, elle a figur\xc3\xa9 de nombreuses fois au palmar\xc3\xa8s CRN des 500 fournisseurs de services g\xc3\xa9r\xc3\xa9s; a \xc3\xa9t\xc3\xa9 finaliste dans la cat\xc3\xa9gorie des logiciels de TI aux World Technology Awards; a \xc3\xa9t\xc3\xa9 reconnue par Brand Keys comme la ; et a re\xc3\xa7u les prix BLI \xc2\xab A3 Line of the Year \xc2\xbb 2021 et \xc2\xab Most Colour Consistent A3 Brand \xc2\xbb 2021-2023 de Keypoint Intelligence pour sa gammeLa reste un moteur important de l\xe2\x80\x99entreprise. C\xe2\x80\x99est pourquoi Konica Minolta Inc. figure pour une sixi\xc3\xa8me ann\xc3\xa9e au des 100 soci\xc3\xa9t\xc3\xa9s les plus durables au monde. Pour en savoir plus, rendez-vous sur le et suivez l\xe2\x80\x99entreprise sur , , , , et ! EOE Statement:Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Solutions d\xe2\x80\x99affaires Konica Minolta (Canada) Lt\xc3\xa9e. est un employeur d\'opportunit\xc3\xa9 \xc3\xa9gale.

Konica Minolta Business Solutions (Canada) Ltd.