Job Description

Field Service Technician

Description

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today\xe2\x80\x99s most innovative thinkers to solve the world\xe2\x80\x99s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That\xe2\x80\x99s what #LifeAtCummins is all about.

We are looking for a talented Power Generation Field Service technician for our St-John\'s (NL) branch.

In this role, you will impact in many ways:

-Complete preventative maintenance and/or basic repair activities on Generator or component at the customer site with minimal direction.

-Engage with customer in a courteous and professional manner.

-Ensure prompt and efficient attention to customer needs

-Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools

-Escalate unresolved issues to more experienced Field Service Technicians and/or supervisor

-Perform preventative maintenance activities as per documented schedules and standards on Power generation products in the field

-Complete required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens

-Complete training in line with skill and business requirements

-Maintain service vehicle and tools for cleanliness and proper operation

-Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation

To succeed in this role you will :

-Ensure accountability - Holding self and others accountable to meet commitments.

-Communicate effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

-Customer focus - Building strong customer relationships and delivering customer-centric solutions.

-Plan and align - Planning and prioritizing work to meet commitments aligned with organizational goals.

-Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

-Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

-Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

-Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

-Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

-Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

-Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; interprets and analyzes Power Generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

-Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Education, Licenses, Certifications

-Apprentice Trained Power Generation/ Electrical Technician (Preferred)

-Vocational diploma from relevant technical institution

-Current relevant electrical certification

-Locally valid driving permit

-Clean drivers abstract

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

-Minimal level of workshop related experience required.

-Basic level knowledge of and/or experience with power generation products

-High Voltage/ Low Voltage experience

-Candidates with Experience in Power generation and/or Diesel Engine repairs would be preferred.

-Journeyman Heavy Duty Mechanics with field service experience would be prioritized during the

interview process

-Position requires frequent travel Monday-Friday throughout NL

-Overtime as required to ensure customer units are maintained and to minimize customer downtime.

Accommodations, Per-diems, Service truck provided.

Monday to Friday position from 8am to 5pm

Job SERVICE

Primary Location Canada-Newfoundland and Labrador-St. John\'s-Canada, NL, Mount Pearl, Cummins Eastern Canada

Job Type Shop

Recruitment Job Type Technician

Job Posting Jun 19, 2023, 11:48:49 AM

Unposting Date Ongoing

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Req ID: 2300061W

Cummins