Provide on-site and remote customer support for routine maintenance of services and future customer requirements.
Project lead on installation and ongoing maintenance of Sharpsmart's services.
Manage service cases through cause, effect, analysis methods.
On-site logistics scheduling, planning and training
Implementation training and guidance to clinical teams
Analyse data and plan and forecast requirements for new and existing business.
Analyse and complete stock optimisation to improve contract efficiencies.
Provide customer familiarisation and handover training of contracts.
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Skills and Experience
Skills and Experience
Minimum of 2 years' experience within a customer facing service provision role preferably in the Healthcare sector
A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations
Project management and problem-solving ability
Excellent communication skills (verbal, written, listening)
Understanding of Microsoft programmes (excel, word, power point)
Understanding of the Health Care Industry
* Valid Driver's license
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