Job Description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

IT Field Service Technician \xe2\x80\x93 Mississauga, Ontario

IT Field Service Technician

The IT Field Service Technician will provide local IT support services for assigned Allegion facilities. This role focuses on improving support methodologies for manufacturing support in labor reduction, cost reduction, security, reliability, key feature and technological improvements and integrations, standardization, M&A integrations. Support of this site includes regular day hours Monday through Friday and off hours support is required from time to time. Primary accountabilities include.

What You Will Do:

• Be empowered and accountable in providing advanced technical support and resolutions, at a 3rd level, to exceed end-user expectations per Service Level Agreement metrics.
• Demonstrate independent troubleshooting and decisive problem solving.
• Actively participate in assigned projects to drive operational and/or IT improvements.
• Perform root cause analysis to eliminate reoccurring incidents.
• Provide immediate technical support and resolutions for highly complex environments (i.e., shop floor), after business hours, as necessary.
• Participate in the creation and reinforcement of standards for Field Services.
• Work with cross functional teams in support of project initiatives in defining the IT support scope.
• Follow and promote defined ITIL procedures.
• Assist with support of network, server, and business infrastructure.

• Vet and define proposed shop floor processes in compliance with Allegion Networking and Security policies and standards.
• Install technology hardware and software that fulfill project requirements according to standards or requirements.
• Perform other assigned operational duties.

What You Need to Succeed:

• A minimum of 3-6 years\xe2\x80\x99 work experience supporting Manufacturing and Warehouse environments
• Bachelor Degree in computer science for IT or related
• Mobile environment operating systems; Apple iOS. Android, Windows CE.
• Must have outstanding and highly professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer\'s focus and priority.
• Experience with PC Hardware troubleshooting
• Experience with serial-based technologies (PLC\xe2\x80\x99s, scanners, printers)
• Experience with handheld scanners, supporting label, laser and multifunction printing, along with telephony technologies
• Basic Audio-Visual Support
• Understanding of broad technical IT knowledge and awareness of industry trends
• Advanced troubleshooting skills
• Relationship management and conflict resolution management
• Exposure to broad spectrum of IT applications and IT architecture
• Network + certification is preferred

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

• You\'re seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there\xe2\x80\x99s plenty of room to make an impact. As our values state, \xe2\x80\x9cthis is your business, run with it\xe2\x80\x9d.
• You\xe2\x80\x99re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

What You\xe2\x80\x99ll Get from Us:

• Health, dental and vision insurance coverage, helping you \xe2\x80\x9cbe safe, be healthy\xe2\x80\x9d.
• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Competitive paid time off
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can \xe2\x80\x9cserve others, not yourself\xe2\x80\x9d
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

Apply Today!

Join our team of experts today and help us make tomorrow\xe2\x80\x99s world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you\xe2\x80\x99re excited about this role but your past experience doesn\xe2\x80\x99t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we\xe2\x80\x99re required to, but because it\xe2\x80\x99s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please

\xc2\xa9 Allegion plc, 2020 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

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