Job Description

Overview:

This isn't just another job. It's the start of a technical career.



You're working behind the scenes, solving problems before anyone notices.



You're on the first call when systems fail or threats break through.



You don't guess. You troubleshoot. You don't rush. You resolve.



At Genatec, we keep businesses running. That means high expectations-- and constant learning.



If you're ready to show up, think clearly, and keep improving, this is where you start.



Let's build together, one resolved ticket at a time.

About the Role

Are you an experienced IT support professional who thrives on solving complex technical challenges and helping clients stay productive and secure? At Genatec, a leading Canadian MSP, you'll play a central role in ensuring clients' IT environments are resilient, efficient, and aligned with modern cloud infrastructure.

What You'll Do

As a

Level II IT Support Specialist

, you will:



Troubleshoot and resolve technical issues across hardware, software, cloud, and network stack--especially in

Windows workstation and server

,

Microsoft 365

,

Teams

,

VPN

,

Intune

, and

Entra AD

.
Dive into logs and performance data to identify root causes and prevent recurring incidents. Provide

on-site technical support

to clients, including installation, configuration, maintenance, and repair of hardware and software systems.
Conduct routine

preventive maintenance

to ensure the reliability and performance of IT systems.
Escalate complex issues and non-compliance while maintaining client communication and ownership.

Mentor junior colleagues

, share knowledge, and contribute best practices. Document resolutions and update internal knowledge bases. Work as a

coordinator

between 3rd parties as a client's trusted IT resource
Troubleshoot and resolve complex technical issues related to networking, servers, workstations, and peripheral devices. Participate in

strategic projects

and support infrastructure migrations.
Be part of a rotating oncall team to provide continuous, 24/7 client support.

What You Bring

2+ years

of experience in IT support or a related function (Level II or similar).
Customer-centric mindset; empathy, accountability, and

calm under pressure

.
Strong interpersonal skills, with the ability to interact effectively with clients and team members. Strong troubleshooting expertise in

Microsoft

365 Services

,

MFA/Auth

,

Office Suite

, and device management.
Experience with profile recovery, device migration, VPN, backup software, DNS, BitLocker, Autopilot, and device compliance policies. Excellent

English and French

communication skills (written/spoken).
Collaborative spirit and willingness to mentor teammates. Diploma or degree in Computer Science, IT, or relevant field. Available to work on call shifts, including evenings, weekends, and holidays when needed. Valid driver's license and ability to travel to client sites as required.

Bonus

: Certification in Microsoft, Veeam, SonicWall, Fortinet.

Why Join Genatec?

At Genatec, we build resilient IT foundations, we don't just fix problems. We offer:



Competitive salary and benefits. Support for certifications and professional development. Flexible hybrid and remote work. Exposure to a wide array of technical deployments and scenarios. A supportive, team-oriented culture. * Free on-site gym and parking at our Montreal office.