Job Description

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world\xe2\x80\x99s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers\xe2\x80\x99 technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals \xe2\x80\x93 from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today\xe2\x80\x99s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small \xe2\x80\x94 from the best-known brands around the world to your local favorite around the corner.

TITLE: Field Service Technician II - Installation

LOCATION: Oshawa, ON

As a Field Installation Technician, you are part of our services support team and your passion for providing exceptional customer service contributes to our world class high level of customer satisfaction. Acting as a first line response to customers on-site in your assigned territory you will communicate in an open, helpful, and engaging manner with your focus being finding the right solution with each customer.

You will connect with our customers to address questions and complete specified installation scope on-site (some uncommon), knowing when and who to turn to for support. You will organize, triage customer issues, and even handle some problems before they start. No matter the situation, your formal training (provided through NCR) will allow you to provide customers what they need when they need it. Additionally, you will always be on the lookout for preventative measures you can take, escalate issues, and serve as an ambassador for the NCR brand. Your goal is to keep our customers completely assured and satisfied through your technical expertise and consistent and constant communication.

YOU ARE:

Exceptional at communicating with customers (by maintaining strong relationships, handling problems before they start, and making sure customers have what they need when they need it). In fact, that\xe2\x80\x99s your specialty. Oh, and you have some great formal training (or considerable experience) in tech systems and know the ins and outs of products like large servers, mainframe computers, and imaging software.

Sounds familiar (and exciting!)? You\xe2\x80\x99d be an excellent fit as our newest Field Service Technician II (FST II). In this role, you\xe2\x80\x99ll work on a wide range of high-level procedures and activities, applying attention to detail and keen accuracy while resolving various uncommon problems, knowing when and who to turn to for support. And when things must get done, you\xe2\x80\x99ll always lend your manual skills to resolve technical problems.

What makes this more exciting? Knowing that it\xe2\x80\x99s all to help make life easier for people all over the world, through more than 550 million transactions every day. Our clients are restaurants, shops, banks, and airports. They come to us for software, hardware, and services. Your skills make sure we can assist them in the ways they need it the most.

YOU CAN EXPECT TO:

• Install electromechanical equipment like ATMs and self-checkout systems within an assigned territory\xe2\x80\x94with the goal of keeping our customers completely assured and satisfied.

• Perform hardware maintenance, installation, network management, multi-vendor maintenance, and software support.

• Unleash your manual skills on products like peripherals, large system printers, small and enterprise level servers, communications equipment, networks, and item processing sorters.

• Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). When issues come up, your job is to respond them by either handling them, or by pulling in the proper associate, team member, or territory manager who can.

• Capture customer information so that we can complete any invoicing, as well as stay in contact to ensure we\xe2\x80\x99re providing the best possible service.

PEOPLE DESCRIBE YOU AS:

• A fantastic communicator who does everything in your power to meet customers\xe2\x80\x99 needs\xe2\x80\x94someone who follows up to make sure you did the work right.

• A stickler for record-keeping. Which comes in handy when you\xe2\x80\x99re asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).

• Someone looking to tackle an intense but rewarding role. You like responsibility and are outstanding at managing everything and are motivated self-starter who can be depended upon to work efficiently and with little supervision.

YOU HAVE

• High School diploma or equivalent

• Must have a valid Canadian applicable provincial driver\'s license (not a learner permit) and clean driving record that satisfies NCR fleet requirements

• Must have valid passport to travel to the US for training.

• Ability to perform essential functions of the job with or without a reasonable accommodation

• Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination for prolonged periods of time

• Up to three years of related experience (but more than that is always a plus).

• A+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity.

• Working knowledge of Microsoft Office Suite and current Windows operating systems.

• Knowledge of systems architecture, database management systems, and network and systems management systems.

• Amazing flexibility and a positive attitude. No. Matter. What. (We\xe2\x80\x99re talking some nights, weekends, overtime, flex shifts, and being on call to keep our customers happy.)

P.S.:

• A FST II will be dispatched daily on a call-by-call basis. Also, this position conducts work at customer site(s) and local NCR offices.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix\xe2\x80\x99s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

NCR Corporation