Job Description

Customers across North America depend on ID Technology to design, build, and install the most effective labeling, coding, and marking systems for their product lines. As a leading manufacturer and integrator of labeling, coding, and marking equipment, ID Technology provides our customers with six separate label converting plant locations across North America to efficiently and quickly produce quality labels and tags. ID Technology also manufactures the LSI line of integrated labeling systems. As part of the ProMach Labeling & Coding business line, ID Technology helps our packaging customers protect and grow the reputation and trust of their consumers. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information about ProMach, visit and for more information on ProMach Careers, visit

JOB DESCRIPTION

ID Technology is seeking a customer-focused, mechanically inclined individual for a Field Service Technician opportunity in our Great Lakes Region. Someone located near Cleveland, Ohio would be well-situated for the role. Our Field Service Technicians contribute to the success of the company and our customers through technical expertise and interpersonal skills to ensure superior service.

In this role you will:

• Install, demonstrate, maintain and repair marking, coding and labeling equipment
• Develop reports in keeping with company reporting mechanisms
• Attend trainings and meetings as required by leadership
• Assist in office-based duties when not required to be in the field
• Keep current on trends from both market and technical perspectives

REQUIREMENTS

• Experience in the repair and troubleshooting of electro-mechanical equipment
• Ability to identify customer needs and match their solution with company products/services
• Knowledge of industry and applications
• PMMI certification: company provided
• Computer literacy, especially MS Office. Syteline a plus.
• Ability to be on the road 60% of the time; overnight trips average 12 days/month
• Must have dependable vehicle and good driving record
• Ability to conduct business in an ethical, successful manner
• Strong technical, communication and organizational skills
• Self-motivated with desire to achieve personal professional growth

BENEFITS

Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan and a wellness program. There is no waiting period for benefits - you are eligible on your first day of employment.

Pro Mach is an Equal Opportunity Employer. Pro Mach utilizes E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.

#IDTEC

Education Preferred

• Technical/other training or better
• High School or better