Job Description

About Hologic:

Hologic, Inc. is a leading developer, manufacturer, and supplier of premium molecular diagnostic products and services, as well as medical imaging systems, biopsy devices, and surgical products, with a strong commitment to women's health. Our mission is to enable healthier lives everywhere, every day, and our promise is The Science of Sure. Join our growing, innovative, and passionate team, where you can make a dramatic impact in the world of healthcare.

Role Overview:

As a Field Service Representative (FSR), you will plan, coordinate, and perform preventive maintenance services for small capital medical equipment across Canada, supporting our Surgical, Diagnostics, and Breast & Skeletal Health divisions. Your expertise in technical troubleshooting and your proactive approach will ensure optimal equipment performance and outstanding customer satisfaction. This is a field-based role, requiring extensive travel and bilingual (French/English) proficiency.

Key Responsibilities:

Execute and document preventive maintenance activities according to service protocols and manufacturer specifications. Plan and coordinate service routes to maximize travel efficiency and minimize disruption to clinical operations. Build strong relationships with clinical and biomedical teams at customer sites. Troubleshoot and repair equipment, escalating complex issues to engineering as needed. Provide feedback on product and service issues to internal stakeholders. Represent Hologic with professionalism and technical confidence during all customer interactions. Maintain accurate and timely service documentation within the CRM system.

Knowledge Required:

Strong understanding of medical equipment operation, particularly fluid management systems, diagnostics platforms, and mammography units. Knowledge of regulatory standards related to medical device servicing. Familiarity with CRM/service management tools. Working knowledge of chemistry principles and chemical handling techniques. Understanding of electronic testing equipment and inventory/procurement systems.

Skills and Abilities:

Excellent organizational and time management skills. Strong problem-solving and analytical capabilities. Ability to independently manage a dynamic, travel-heavy schedule. Effective communication skills in both French and English (verbal and written). Mechanical and electrical troubleshooting proficiency. Competence in technical documentation and reporting. Strong computer skills and ability to interface with customers. Experience with robotics, fluidics, and pneumatics preferred.

Behavioral Competencies:

Self-starter with high energy and a can-do attitude. Comfortable working independently in a field-based environment. Adaptive and solutions-oriented, able to thrive in unpredictable or high-pressure situations. Customer-centric approach with a collaborative mindset. Willingness to travel extensively (75%+; 3-4 nights away per week) and work across multiple provinces.

Physical Demands:

Ability to sit, stand, walk, reach, stoop, kneel, crouch, or crawl as required. Lift and carry products up to 40 lbs. Exposure to moving mechanical parts, moderate noise, hazardous chemicals, and blood.

Qualifications:

Bilingualism (French & English) required. Valid Canadian driver's license with a clean driving record. BS/BA degree or equivalent experience preferred; AA/AS degree and/or practical military experience considered.

Experience:

1-2 years of related field experience with direct customer interaction.




Notice to Agencies and Third-Party Recruiters:



Agencies submitting a resume to Hologic must have an active agency agreement signed by a member of the Human Resources department. Agencies may only submit candidates for positions they have been invited to by a Hologic recruiter. All resumes must be sent to a Hologic recruiter under these conditions; otherwise, they will not be considered.



Equal Opportunity Employer:



Hologic, Inc. is proud to be an equal opportunity employer, including individuals with disabilities and veterans.



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