Job Description

Summary

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As a Field Service Representative, you will be instrumental in delivering high-quality service and support for Diagnostic Imaging and AVS equipment. You will be responsible for service delivery at both enterprise and individual levels across hospital sites within Northern Health (British Columbia) and various locations throughout BC. Your primary objective is to ensure customer satisfaction and service excellence, in full alignment with contractual commitments.



This is a field role, with a service territory that includes hospitals and medical clinics across British Columbia and Western Canada.



GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

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Key responsibilities:

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Provide direct technical service on customers equipment install base; including preventative maintenance, remedial service, field modification instruction, installation and calibration to factory and customer specification. Completion of all required documentation to meet government, business and audit requirements. Provide technical support outside of normal business hours and be available for on call as required. Manage repair parts cycle times to business targets. Maintain customer service logs and internal service records. Maintain daily and timely communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. Maintain tools and test equipment properly and ensuring they are calibrated. Meet Quality Management System and Environment Health and Safety requirements. Utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving. Participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs. Integrate into the hospital culture and work in conjunction with existing hospital resources to optimize the service delivery process for equipment covered under our Maintenance Service and Strategic Alliance Agreements. Develop an advisory and consultative role with your primary assigned hospitals. Liaise with local Field Customer Team led by Area Service Leader, Health Services Account Manager and Account Manager at technical and business levels to provide efficient service delivery in customer accounts within assigned area

Qualifications:

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Technical Diploma / Degree in Electronics, Mechanical or Biomedical Engineering or equivalent experience or training. Minimum of two years' experience in Diagnostic Imaging Equipment Service. Proven track record of superior customer service skills and the ability to effectively communicate across multiple levels, both internally and externally. Excellent analytical and communication skills (written and verbal) with the ability to communicate complex technical issues in an easy-to-understand manner. Technical and troubleshooting skills. Strong ability to execute independent judgment in support of a team and able to work with a diverse team across multiple functions. Ability to work independently of direct supervision. Experience responding effectively to customer concerns and interfacing with both internal team members and external customers as part of a solution-based service process. Must have a valid Canadian driver's license. Mechanical Aptitude and expertise with hand tools etc. Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. 50% travel Ability to be available after-hours and/or work a rotating on-call schedule, including weekends. Demonstrated understanding of Networking and IT , integration of equipment into Hospital Networks.

Desired qualifications:

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Experience servicing GE Healthcare equipment as well as GE Provided modality training. Previous experience servicing Diagnostic Imaging service experience in MICT and Canon Aquilian 64 Demonstrated ability to manage difficult customer situations. Demonstrated excellence with customer communication.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.


Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.


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Additional Information

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Relocation Assistance Provided:

No