Job Description

Join Our Team: Franchise Support - Field Services Manager FSM

We're excited to offer a unique opportunity to join our

growing Canadian QSR brand

,

Cinnzeo Bakery Cafe

, as a

Franchise Support - Field Services Manager

.

This role

based within the Lower Mainland, BC

, with the initial management and in-person engagement of our

two corporately managed locations

. As the brand evolves into 2026 and forward, your FSM position will expand to include

regional travel across Canada

as we continue to grow. Multi-unit development is confirmed, and we are searching for the right complement to our already awesome team to support and work with us!

This dynamic and hands-on position is ideal for a professional seeking a

challenging and rewarding career

with an

iconic Canadian brand

. Candidates with a background in

beverage program innovation

or

multi-unit management

will be especially valued.

As a

Field Services Manager (FSM) with Cinnzeo

, you'll:

Lead by example in every guest and team interaction. Champion our commitment to excellence, brand standards, and consistent guest experience. Train and mentor new franchise partners from launch and through their agreement terms, to ensure operational success. Provide ongoing field and virtual support through regular communication, visits, and collaboration.
Our franchise partners depend on strong operational support, open communication, and a reliable connection to our corporate team -- and this role plays a central part in that success.

If you're a leader who thrives in a

fast-paced, people-focused environment

, enjoys

travel and training

, and takes pride in

helping others grow

, we'd love to meet you.

Join us in shaping the future of one of Canada's most beloved bakery cafe brands.

Apply today

and take the next step in your professional journey with

Cinnzeo Bakery Cafe

.

Job Types: Full-time, Permanent

Pay: $54,900.00-$60,000.00 per year

Benefits:

Dental care Disability insurance Discounted or free food Extended health care Flexible schedule Life insurance Paid time off Store discount Vision care
Ability to commute/relocate:

Burnaby, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have a valid Canadian motor vehicle license?
Experience:

QSR or FSR RESTAURANT Management: 7 years (required)
Language:

English (required)
Willingness to travel:

50% (required)
Work Location: In person