Job Description

Field Service Intro Representative

Company: Boeing Canada Operations Ltd

Job ID: 00000368754

Date Posted: 2023-03-30

Location: CAN - Montreal, Canada

Qualifications:

Boeing Canada Operations Ltd. is seeking Field Service Intro Representative (FSE), reporting to the Field Service Entry into Service and Enhanced Support Manager, working out of the Montreal, Quebec office.

The Field Service Intro Representative will join Field Service Entry into Service and Enhanced Support team to provide on-site new aircraft model introduction representation & technical support to customers worldwide.

This position is expected to be with 75% Travel.

Position Responsibilities:

Utilize multi-disciplined technical expertise & company knowledge to assist the customer to achieve and sustain a high level of 787, 737 MAX, or 777 dispatch reliability and proficiency in the operation & maintenance of company products by investigating product problems, determining cause, and developing & implementing corrective action.

Understand customer expectations and assist the customer in interpreting and using support data & documents, provide technical On-the-Job training of aircraft systems and Boeing products and services.

Act as the on-site liaison between The Boeing Company & customer personnel of widely varying backgrounds.

Work unsupervised for extended periods of time, in a wide variety of cultural & economic environments.

Provide technical & operational product data to Boeing organizations.

Extensive travel is required; multiple / continuous short-term assignments.

Requires the ability to communicate effectively with all levels of managements and customers.

FSR must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires.

FSR will be sent on multiple / continuous airplane introduction assignments ranging from 30-90 days and based in Montreal, Quebec between assignments.

Contingent on model-based experience and business needs, selected candidate will be part of the 787, 737 MAX, or the 777X E&E (Entry into Service and Enhanced Support) teams.

This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team\xe2\x80\x99s discretion and could potentially change in the future.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

5+ years of experience in 787, 737MAX and/or 777 Operations, Systems, Avionics, engineering and/or Flight Test

Experience with 787, 737 MAX systems, aircraft ramp environment, airline operations and aircraft troubleshooting

Must be willing to be on call 24x7 as required to support emergent airline customer requirements

Requires the ability to obtain a valid passport and be able to support local and international Travel of 75%

If clearances cannot be granted from the requisite international country, the result may be reassignment, reclassification or termination of deployment

Ability to travel frequently and obtain associated visas and required immunizations

Boeing company will sponsor visa application for required international assignments

Must have advanced knowledge of the English language in both verbal and written communications

Must be legally able to work in Canada

Individual must not pose a risk for safeguarding of controlled goods

Must be eligible to handle US export-controlled data

Preferred Qualifications (Education/Experience):

Bachelor or higher in Aerospace Engineering and/or Technology related majors, or Airframe & Powerplant (A&P) license, EASA B1/B2 or equivalent

Experience in 767, 747, 737NG or other legacy models is desirable

Be able to travel for repeated short-term assignments

Be willing to accept back to back assignments both foreign and domestic

Prefer prior experience in a Customer Support organization

Exhibit an outstanding customer service attitude. Be flexible to changing schedules and requirements

Possess strong verbal and written communication skills

Typical Education and Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years\' related work experience or an equivalent combination of education and experience (e.g. Master+4 years\' related work experience, 10 years\' related work experience, etc.).

Relocation:

This position offers domestic relocation based on candidate eligibility.

Additional Information:

This requisition is for a locally hired position in Canada. The employer is Boeing Canada. Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.

When applicable, please also submit a CV or resume written in English.

Description du poste:

(NOTE : Le g\xc3\xa9n\xc3\xa9rique masculin est utilis\xc3\xa9 sans discrimination et uniquement dans le but d\xe2\x80\x99all\xc3\xa9ger le texte.)

Boeing Canada Operations Ltd. est \xc3\xa0 la recherche d\'un Repr\xc3\xa9sentant de l\'introduction du service sur le terrain (FSE), sous la responsabilit\xc3\xa9 du Directeur de l\'entr\xc3\xa9e en service et du soutien am\xc3\xa9lior\xc3\xa9 du service sur le terrain, travaillant \xc3\xa0 partir du bureau de Montr\xc3\xa9al, Qu\xc3\xa9bec. Le Repr\xc3\xa9sentant de l\'introduction du service sur le terrain rejoindra l\'\xc3\xa9quipe d\'entr\xc3\xa9e en service et d\'assistance am\xc3\xa9lior\xc3\xa9e du service sur le terrain pour fournir une repr\xc3\xa9sentation d\'introduction de nouveaux mod\xc3\xa8les d\'avions sur site et l\xe2\x80\x99appuie technique aux clients du monde entire.

Ce poste requis de voyager 75 % du temps.

Responsabilit\xc3\xa9s du poste:

Utiliser l\'expertise technique multidisciplinaire et les connaissances pour aider le client \xc3\xa0 atteindre et \xc3\xa0 maintenir un niveau \xc3\xa9lev\xc3\xa9 de fiabilit\xc3\xa9 et de ma\xc3\xaetrise de l\'exp\xc3\xa9dition 787, 737 MAX ou 777 dans le fonctionnement et la maintenance des produits de l\'entreprise en enqu\xc3\xaatant sur les probl\xc3\xa8mes de produit, en d\xc3\xa9terminant la cause et \xc3\xa9laborer et mettre en \xc5\x93uvre des mesures correctives.

Comprendre les attentes et aider la client\xc3\xa8le \xc3\xa0 interpr\xc3\xa9ter et \xc3\xa0 utiliser les donn\xc3\xa9es et documents d\xe2\x80\x99appuie, fournir une formation technique sur les syst\xc3\xa8mes d\'avions et des produits et services Boeing.

Agir comme liaison sur place entre The Boeing Company et le personnel du client vari\xc3\xa9s divers et interdivisionnaires.

Travailler d\xe2\x80\x99une fa\xc3\xa7on autonome pendant de longues p\xc3\xa9riodes, dans des environnements culturels et \xc3\xa9conomiques divers.

Fournir des donn\xc3\xa9es techniques et op\xc3\xa9rationnelles sur les produits aux organisations Boeing.

D\xc3\xa9placements de longue dur\xc3\xa9es sont n\xc3\xa9cessaires; missions multiples / et de courtes dur\xc3\xa9es.

Le poste exige des comp\xc3\xa9tences en raisonnement critique assorties et de communication ainsi que la capacit\xc3\xa9 de travailler de fa\xc3\xa7on autonome ainsi qu\'au sein d\'une \xc3\xa9quipe.

N\xc3\xa9cessite la capacit\xc3\xa9 de communiquer efficacement avec tous les niveaux de gestion et les clients.

Le candidat doit \xc3\xaatre pr\xc3\xaat \xc3\xa0 travailler \xc3\xa0 n\'importe quelle heure; n\'importe quelle dur\xc3\xa9e; c\'est-\xc3\xa0-dire une astreinte 24 heures sur 24, 7 jours sur 7, selon les besoins du poste.

Le candidat sera envoy\xc3\xa9 sur des affectations multiples/continues d\'introduction d\'avion allant de 30 \xc3\xa0 90 jours mais bas\xc3\xa9 \xc3\xa0 Montr\xc3\xa9al, Qu\xc3\xa9bec entre les affectations.

En fonction de l\'exp\xc3\xa9rience bas\xc3\xa9e sur le mod\xc3\xa8le et des besoins commerciaux, le candidat s\xc3\xa9lectionn\xc3\xa9 fera partie des \xc3\xa9quipes 787, 737 MAX ou 777X E&E (entr\xc3\xa9e en service et appuie am\xc3\xa9lior\xc3\xa9).

Ce poste permet le t\xc3\xa9l\xc3\xa9travail (mod\xc3\xa8le hybride). Toutefois, le candidat s\xc3\xa9lectionn\xc3\xa9 devra effectuer une partie du travail sur place, dans l\'un des lieux indiqu\xc3\xa9s.

L\'employeur ne parrainera pas les candidats au statut de visa de travail.

Comp\xc3\xa9tences/exp\xc3\xa9rience requises:

Cinq ans et plus d\'exp\xc3\xa9rience dans les op\xc3\xa9rations, les syst\xc3\xa8mes, l\'avionique, l\'ing\xc3\xa9nierie et/ou les vols d\xe2\x80\x99essais du 787, du 737MAX, du 747-8 ou du 777

Exp\xc3\xa9rience avec les syst\xc3\xa8mes 787, 737 MAX, l\'environnement de piste d\'avion, les op\xc3\xa9rations a\xc3\xa9riennes et le d\xc3\xa9pannage des avions

Pr\xc3\xaat \xc3\xa0 \xc3\xaatre disponible 24 heures sur 24, 7 jours sur 7, au besoin, pour r\xc3\xa9pondre aux besoins \xc3\xa9mergents des clients des compagnies a\xc3\xa9riennes

N\xc3\xa9cessite la capacit\xc3\xa9 d\'obtenir un passeport valide et \xc3\xaatre en mesure de prendre en charge les voyages locaux et internationaux de 75 %

Si les autorisations ne peuvent pas \xc3\xaatre accord\xc3\xa9es \xc3\xa0 partir du pays international requis, le r\xc3\xa9sultat peut \xc3\xaatre une r\xc3\xa9affectation, une re-classification ou la fin du d\xc3\xa9ploiement

Capacit\xc3\xa9 de voyager fr\xc3\xa9quemment et \xc3\xa0 obtenir les visas associ\xc3\xa9s et les vaccinations requises

La soci\xc3\xa9t\xc3\xa9 Boeing parrainera la demande de visa pour les missions internationales requises

\xc3\x8atre capable de travailler couramment en fran\xc3\xa7ais et en anglais

Doit \xc3\xaatre l\xc3\xa9galement autoris\xc3\xa9 \xc3\xa0 travailler au Canada

Le candidat ne doit pas repr\xc3\xa9senter un risque pour la sauvegarde des marchandises contr\xc3\xb4l\xc3\xa9es

Doit \xc3\xaatre habilit\xc3\xa9e \xc3\xa0 traiter des donn\xc3\xa9es contr\xc3\xb4l\xc3\xa9es \xc3\xa0 l\'exportation vers les \xc3\x89tats-Unis

Comp\xc3\xa9tences souhait\xc3\xa9es (formation/exp\xc3\xa9rience):

Baccalaur\xc3\xa9at ou sup\xc3\xa9rieur en ing\xc3\xa9nierie a\xc3\xa9rospatiale et / ou majeures li\xc3\xa9es \xc3\xa0 la technologie, ou licence Airframe & Powerplant (A&P), EASA B1 / B2 ou \xc3\xa9quivalent

Avoir d\xe2\x80\x99exp\xc3\xa9rience avec les 767, 747, 737NG ou dans d\'autres mod\xc3\xa8les existants est souhaitable

Capacit\xc3\xa9 de voyager pour des missions r\xc3\xa9p\xc3\xa9t\xc3\xa9es \xc3\xa0 court terme

Pr\xc3\xaat \xc3\xa0 accepter des affectations cons\xc3\xa9cutives \xc3\xa0 la fois \xc3\xa0 l\'\xc3\xa9tranger et au domicile

Pr\xc3\xa9f\xc3\xa9rez une exp\xc3\xa9rience ant\xc3\xa9rieure dans l\xe2\x80\x99organisme de l\xe2\x80\x99appuie \xc3\xa0 la client\xc3\xa8le

D\xc3\xa9montrer une attitude de service \xc3\xa0 la client\xc3\xa8le exceptionnelle. \xc3\x8atre flexible face aux changements d\'horaires et d\'exigences

Poss\xc3\xa9der de solides comp\xc3\xa9tences en communication verbale et \xc3\xa9crite.

\xc3\x89ducation et exp\xc3\xa9rience typiques:

\xc3\x89ducation/exp\xc3\xa9rience g\xc3\xa9n\xc3\xa9ralement acquise dans le cadre d\'\xc3\xa9tudes sup\xc3\xa9rieures (par exemple, licence) et g\xc3\xa9n\xc3\xa9ralement six ans ou plus d\'exp\xc3\xa9rience professionnelle connexe ou une combinaison \xc3\xa9quivalente d\'\xc3\xa9ducation et d\'exp\xc3\xa9rience (par exemple, ma\xc3\xaetrise + quatre ans d\'exp\xc3\xa9rience professionnelle connexe, dix ans d\'exp\xc3\xa9rience professionnelle connexe, etc.).

D\xc3\xa9m\xc3\xa9nagement:

Ce poste offre une d\xc3\xa9m\xc3\xa9nagement nationale en fonction de l\'\xc3\xa9ligibilit\xc3\xa9 du candidat.

Informations Compl\xc3\xa9mentaires:

Cette offre d\xe2\x80\x99emploi est pour un poste embauch\xc3\xa9 localement au Canada. L\'employeur est Boeing Canada. Les candidats doivent \xc3\xaatre l\xc3\xa9galement autoris\xc3\xa9s \xc3\xa0 travailler au Canada. Les avantages sociaux et la r\xc3\xa9mun\xc3\xa9ration sont d\xc3\xa9termin\xc3\xa9es par le Canada et ne figurent pas sur la liste de paie de Boeing aux \xc3\x89tats-Unis. Ce n\'est pas une mission d\'expatri\xc3\xa9.

Veuillez \xc3\xa9galement soumettre un curriculum vitae r\xc3\xa9dig\xc3\xa9 en anglais.

Boeing is the world\'s largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation: Relocation is available for eligible candidates, if authorized

Export Control Requirement: Not an export control position

Safety Sensitive: This is not a safety sensitive position

Contingent Upon Award Program This position is not contingent upon program award

Experience Level: Individual Contributor - 3

Job Type: Regular

Job Code: GEC7I3 (GEF)

Boeing