Job Description

Join Insort - Shaping the Future of Food Safety and Quality!

Insort is a global leader in developing and manufacturing highly innovative, sensor-based sorting and monitoring equipment for the food processing industry. Our cutting-edge technology enables food processors to achieve new levels of safety, quality, and efficiency. Headquartered in Austria, with a U.S. sales and service subsidiary in Turlock, California, we are rapidly growing our presence across North America.

To support our expansion, we are looking for a

Field Service Technician

based in

Prince Edward Island

or New Brunswick

,

Canada

to join our North American team.

Your Start at Insort:

Following a comprehensive training period on our machines and technologies, both in-house and at customer sites, you will play a key role in the commissioning, servicing, and support of our sensor-based sorting solutions.

About the JOB:

Installation & Commissioning:

Independently install and set up Insort's advanced sorting and monitoring equipment at customer facilities.

Service & Maintenance:

Perform routine maintenance, upgrades, retrofits, and repairs on existing systems to ensure optimal performance.

Customer Training & Support:

Conduct operator and maintenance training sessions and provide technical guidance to customers.

Diagnostics & Troubleshooting:

Analyse and resolve issues related to mechanics, sensors, electronics, and software, in close collaboration with internal technical teams.

Technical Documentation:

Prepare detailed commissioning, service, and performance evaluation reports.

Field Insights & Feedback:

Provide technical input on new developments and relay feedback on existing equipment to improve product performance.

Remote Support:

Assist customers with troubleshooting and problem resolution via remote support when not on-site.

About YOU:

Education:

Technical diploma, college, or university degree in electrical engineering, mechatronics, or a related field is an asset.

Technical Expertise:

Background in equipment manufacturing, field service, optical sorting, or food processing.

Hands-on Skills:

Experience reading electrical schematics and troubleshooting electrical and mechanical systems.

IT Knowledge:

Strong understanding of IT connectivity, remote diagnostics, and software troubleshooting.

Communication:

Excellent written and verbal communication skills, with the ability to train and support customers effectively.

Work Ethic:

Independent, structured, and solution-oriented with high-quality standards.

Team Player:

Works well independently and collaboratively, sharing knowledge and best practices.

Travel Flexibility:

Willingness to travel 40-50% across North America, with occasional trips to Europe for training.

OUR OFFER:

Exciting & Dynamic Work:

Be part of an innovative, fast-growing company shaping the future of the food industry.

Cutting-Edge sustainable Technology:

Work with high-tech sensor-based sorting solutions.

Comprehensive Training:

Extensive onboarding and continuous learning opportunities.

Career Growth:

Strong emphasis on personal and professional development.

Global Perspective:

Work with international teams and travel across North America and Europe.

Excellent Benefits:

Medical, dental, and vision plans, as well as per diem allowances for travel.

Additional Details:

Work Schedule: 40 hours per week, Monday-Friday, with flexible hours typically between 6:00 AM and 6:00 PM. Overtime and occasional weekend work will be required, depending on the work schedule and service demand.

Compensation: Competitive salary of $70,000-$80,000 per year (base salary) plus overtime.

Remote work: This is a remote work position. Work from your home office to support our North American Customers remotely on non-travel days.

Vacation Time: 15 days of paid vacation (3 weeks).

Interested?
Join us and become a key part of our innovative team driving advancements in food safety and quality. We look forward to your application!

Job Types: Full-time, Permanent

Pay: From $75,000.00 per year

Benefits:

Dental care Extended health care Vision care
Ability to commute/relocate:

Moncton Area, NB: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (required)
Experience:

field service: 1 year (preferred)
Work Location: On the road