Job Description

Company Background

For over 174 years, Century Mill Lumber (CML) has been Southern Ontario's preferred source of unique soft and hardwood lumber. We serve a wide range of unique customers with a With a broad range of woods from domestic softwoods such as douglas fir and western red cedar to exotic hardwoods like lacewood, mahogany and wenge, we are sure to have the wood you need for your next project. Now in our 4th year in the location in London, Ontario that serves the SWO region - 'lake to lake' and actively expanding our team. For more information on CML check out our website here - https://www.centurymill.com/

Summary

CML sales representatives are the public face of the company and are responsible for developing & nurturing excellent relationships with customers on all aspects of lumber sales. The sales representative will report directly to General Manager, Chris Black.

Duties

Develop and maintain excellent staff relationships and a positive and safe team environment in all aspects of work

Develop and maintain new and existing relationships with contractors, millwork companies, etc.

Provide exceptional service to customers in all areas of mill operations which includes, quotes, deliveries, cutting some orders, assisting with loading and selection of lumber orders while due to the smaller nature of the London operation the Outside Sales Rep will be required to function in a wide range of roles which favours candidates who are open to learning and adapting to a variety of tasks. Over time new roles will be hired to build out the team.

Excellent verbal and written communication skills when relating to customers via in-person conversation, phone, and email

Complete sales by handling cash transactions, using Point of Sale system and Quickbooks accounting software

Manage customer orders by prioritizing and completing proper paperwork

Maximize customer engagement by collecting contact info and contacting them directly

Resolve customer complaints quickly while striving for 100% customer satisfaction

Communicate with office and yard staff regularly to coordinate shop orders

Monitor inventory levels, notify General Manager when material needs to be re-ordered

As with other positions at CML, Sales Associates may at times be assigned other duties as needed to complement the overall team

Experience and Qualifications

Prior experience in woodworking and the lumber industry with superior product knowledge is an asset

Experience with customer relations and sales is an asset

Candidate should be a self-starter with an entrepreneurial mindset

Experience operating Point of Sale systems and basic computer proficiency is required

Must have the ability to prioritize tasks, especially during times of peak activity

Ability to stand, bend, and lift material throughout the work day

Postsecondary education is preferred

Training

Successful candidates, depending on their background may spend up to two weeks at the Stouffville head office Mill to learn the role and meet colleagues who will interact and support the London operations

Job Type: Full-time

Pay: $22.00-$26.00 per hour

Benefits:

Casual dress Dental care Extended health care Paid time off RRSP match Store discount Vision care
Experience:

sales: 2 years (preferred)
Work Location: In person