Job Description

Field Ops & Sales Ambassador (AI Kiosk, Cicero) -- Calgary (6-Month Contract)

Location: Calgary, AB (on-site at one grocery store, daily)

Company: CGS Immersive

Pilot: AI kiosk powered by Cicero supporting the Deli (charcuterie) section

About the Role

We're launching a six-month pilot of in-store AI kiosks to help customers discover and buy more from the Shakootery Deli. Your primary goal: drive charcuterie sales by talking with shoppers in-store and getting them to try Cicero--the app that powers the kiosk--for pairings, recipes, and promos.

You'll be the friendly, tech-savvy face of CGS on the ground, balancing hands-on customer engagement with daily kiosk operations, store staff support, and data/telemetry verification to prove results. In addition to daily kiosk operations, you may support adjacent CGS work--light pre-sales demos, customer-success check-ins, and basic project coordination--so we can create the most value from this engagement.

What You'll Do

On-floor engagement & demos: Spend most of your time near the deli inviting shoppers to try Cicero; give quick demos, answer questions, and convert interest into kiosk usage and purchases. Promotion tie-ins: Highlight charcuterie pairings, bundles, and promos; coordinate with store staff on sampling/signage when available. Flex scheduling for peak days: Plan coverage around store traffic with emphasis on Saturdays; coordinate with managers on event/sampling windows. Daily store visits (One location): Perform opening checks and end-of-day verifications; address issues promptly. Hardware health: Inspect kiosk, peripherals, power/network, mounts; swap components as needed (with spares provided). Software readiness: Confirm the Cicero kiosk app is responsive, content is current, and the AI assistant is usable from an end-user perspective. Store partnership: Build rapport with deli and store leadership; capture feedback; ensure they're happy with kiosk performance and impact. Telemetry & reporting: Verify data is flowing (sessions, interactions, assisted baskets, conversions); log daily metrics/observations for CGS roll-up reports. Triage & troubleshooting: Identify whether issues are hardware, network, or software; execute playbooks; escalate to the CGS dev team with clear notes. Quality & uptime: Track incidents, time-to-resolution, and kiosk uptime; help schedule preventive maintenance. Training refreshers: Provide brief refreshers for new associates; share quick tips and best practices. Cross-project support: Assist CGS pre-sales/customer-success tasks (demos, trainings) and basic project coordination as needed.
What You'll Bring

Located in Calgary with reliable transportation; comfortable traveling between two stores each day. Outgoing, customer-facing communicator: Proactive about starting friendly conversations; comfortable encouraging trials and upselling without being pushy. Sales or customer-facing experience: Retail demos, promotions, or B2B support; comfortable working toward usage/engagement goals. Flexible availability: Able to work peak traffic times (especially Saturdays), with occasional evenings/holidays. Pre-sales / Customer Success exposure: Running quick demos, capturing requirements/feedback, onboarding tips, and follow-ups. Project coordination/PM basics: Scheduling, status notes, checklists, and risk/issue tracking. Technical aptitude (no coding required): Confident with basic troubleshooting of kiosks/tablets, Wi-Fi/ethernet checks, app restarts, and peripherals. Process-oriented: Diligent with checklists, logs, and documentation; strong attention to detail. Problem-solver: Calm under pressure; able to isolate issues and follow escalation playbooks. Physical readiness: Able to lift/move up to ~30 lbs for occasional hardware swaps. Tools: Owns a smartphone; comfortable with email, chat, ticketing forms, and simple dashboards.
Nice to Have: Grocery/retail operations experience; prior field service or brand ambassador work; familiarity with AI assistants or kiosk deployments.

Schedule & Terms

Contract length: 6 months Hours: Full-time with a flex schedule aligned to store traffic -- prioritize coverage on high-traffic days (especially Saturdays); lighter mid-week coverage as appropriate. Some evenings/holidays as needed. Compensation: Competitive hourly contractor rate; mileage/local travel reimbursed; training provided Requirements: Background check and in-store safety compliance as required by retail partners
How We'll Measure Success

Charcuterie sales uplift vs. baseline at both locations Cicero usage metrics: sessions, assisted baskets, conversion rate from demo ? purchase Strong store staff satisfaction and adoption High kiosk uptime and fast issue resolution Reliable data/telemetry completeness for reporting
Job Types: Full-time, Fixed term contract
Contract length: 6 months