Job Description

\xe2\x80\x9cWe are looking for a Field Operation Technician to join the Xplore team in the Dauphin, Manitoba and surrounding region. Reporting to the Provincial Field Operations Manager, this role will be responsible for the indoor equipment installation, configurations, and service/repair of a regionalized fixed wireless network. This includes operating as a key installation resource and technical contact for contractors and support groups in the areas of equipment installation (routers, switches, power plants, access point basebands, back haul), repair, maintenance and support. This role requires basic knowledge of IP Networking, intermediate knowledge of wireline services, DC power systems, fixed wireless network deployments as well as a basic knowledge of construction. This position also involves both on call support and off-hours maintenance work as required. The successful candidate will be a self-starter who works well both independently and as part of a greater team.\xe2\x80\x9d

Key responsibilities include:

• Providing service and customer support during field visits or dispatches
• Diagnosing errors or technical problems and determining proper solutions
• Managing all on-site installation, repair, maintenance and test tasks
• Maintaining accurate and timely service reports
• Managing the inventory management cycle and annual counts. Returning inventory that requires repair.
• Producing timely and detailed service reports
• Audit previous installation and repair work to ensure Xplore standards have been met and if not, completing work at the customer premises for compliance
• Operating a vehicle in a safe manner and use field automation systems
• Following all company filed procedures and protocols
• Cooperating with technical teams and sharing information across the organization

The ideal candidate will possess:

• A valid driver\'s license and willingness to provide a driver\'s abstract annually
• Completion of post-secondary education in a related field, such as computer systems technology combined with a minimum of 2-3 years\' relevant work experience
• Demonstrated experience in installation and repair of internet and phone
• Minimum of 2 years\' experience working in a customer-focused environment
• Ability to work a flexible and rotating work schedule, including evenings and weekends
• Strong knowledge of computers and basic troubleshooting of internet connections. Basic networking knowledge
• Ability to follow directions and/or use GPS mapping
• Knowledge of working standards of Health and Safety, construction and CSA
• Strong oral and written communication skills. Professionalism and tact in representing the company to our customers (both internal and external)
• Ability to interpret and solve technical problems. Resourceful, courteous, honest and reliable.
• Strong time management skills with attention to detail

Xplore offers a competitive compensation package with excellent company benefits, including matched participation in a group RRSP and a comprehensive health and dental plan.

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Xplore Inc. is Canada\'s Fibre and 5G broadband company for rural living. Founded in Woodstock, New Brunswick, Xplore has become one of the country\'s largest facilities-based telecommunications providers for residential and business customers. Xplore is committed to the relentless pursuit of an improved broadband experience for Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

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