Job Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve \xe2\x80\x93 we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow\xe2\x80\x99s health today, we want to hear from you.McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we\'re so much more than a distribution company. We\'ve automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.At McKesson Canada, you\xe2\x80\x99ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that\xe2\x80\x99s vital to us all.Job SummaryThe Field Nurse Representative is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) to introduce certain therapies and molecules in adult and pediatric settings to obtain coverage, injection and injection training for the prescribed medication. The role involves understanding, adherence to corporate, divisional, departmental, and program specific standard operating procedures.Hours: 18.75 hours per week
Location(s): Western Canada (BC & Alberta) clinics.

• 40 % Remote Work \xe2\x80\x93 making phone calls, patient teaching and virtual conference visits
• 60% Travel between BC & Alberta

Specific Responsibilities

• The Field nurse is the point of contact for the program, doctors and the injection clinics.
• Be the subject matter expert for the prescribed medication and introduce this therapy to other clinics
• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures
• Administer Medication (injection), Provide injection training and educational materials to patients.
• Review, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services
• Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patients
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services
• Provide answers to general inquiry calls submitted via telephone, web-based platforms or in person, on program services, disease state or product related questions, based on information provided as part of the program materials
• Provide HCP and Patients with a technical product overview when required
• Support HCPs with inventory verification and reordering upon need.
• Support field services with product\xe2\x80\x99s materials and tools
• Act as Point of contact for the clinic sites (Adult and Pediatric)
• Act as escalation point for the PSP
• Perform surveys on patients and other program users, based on documentation provided and perform data entry activities on information received
• Liaise with physicians\xe2\x80\x99 offices, services providers and other parties to provide comprehensive and coordinated service to patients and physicians
• Receive, record and report Adverse Events, as per program working instructions
• Perform Pharmacovigilance surveillance activities
• Coordinate program activities and interdisciplinary interactions and work directly with clinics to provide support and ongoing collaboration for delivery of program services
• Have expertise in one or more job functions within Patient Services group, mentoring, training and monitoring that area of responsibility
• Participate in quality monitoring of services delivered, as assigned by departmental Manager
• Other duties as assigned

General Responsibilities

• Adhere to professional standards as prescribed by the professional associations and McKesson as applicable
• Participate and assist in departmental continuous improvement activities related to process, quality, training
• Participate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidents
• Assist with reviews of aggregate data to identify program trends and communicate these trends appropriately
• Maintain program data accuracy through review of program documentation for completeness and consistency
• Support patients and HCPs with training, education and Injection services
• Act as lead point of contact between the program and stakeholders

Minimum Qualifications

• Nursing degree or equivalent
• Registered and in good standing with the College of Nurses of Alberta and/or British Columbia
• 3+ years of relevant experience
• Valid Driver\xe2\x80\x99s License, current auto insurance policy and access to reliable transportation, for regional travel
• Pediatric specialization and/or experience is considered an asset

Key Competencies

• Knowledge of medical terminology, health care environment, reimbursement landscape, therapeutic and product related knowledge
• Understanding and compliance with corporate, divisional, departmental and program specific standard operating procedures
• Demonstrated ability to communicate efficiently and in an empathetic manner over the phone and in person
• Experience in the healthcare industry including, but not limited to medical claims, insurance verification, pharmacy and/or pharmaceutical manufacturers is preferable
• Ability to navigate quickly and effectively to resolve problems and obstacles, even when complex and unique circumstances occur; responds to recurring problems by investigating the underlying causes and taking steps to eliminate them. Only difficult problems are referred to supervisor
• Excellent customer service skills in dealing with patients, physicians, and other clients
• Required to initiate planning and coordination of activities with other members in the work group, make appropriate adjustments to one\xe2\x80\x99s own work plans
• Expected to suggest innovations to the supervisor, which affect the job or its workflow. Tries different approaches when initial efforts to solve problems fail; anticipates possible problems and develops alternatives
• Able to work independently and make appropriate decisions
• May be required to rotate shifts
• Ability to communicate written and verbally in both English and French is desired and, in some cases, mandatory

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That\xe2\x80\x99s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseAs part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.Our Base Pay Range for this position$52,100 - $86,900McKesson is an Equal Opportunity employer.The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants\' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.Current employees must apply through internal career site.Join us at McKesson!

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