Job Description

YOU'RE A natural leader WHO
BRINGS OUT THE best IN PEOPLE.
The Opportunity
While you're all about building up the team, you're also far-sighted and can see the bigger picture. Delivering a world-class product while maintaining an industry-leading team at the same time isn't easy, but you've done it. We could use someone with your customer service skills and passion for enhancing relationships to join our Driver Education team.
As a Driver Education Field Manager, you will be assisting with recruitment and selection for contracted driving instructors, enhancing relationships and their performance through KPIs, and being the first point of contact for resolving complaints between students, parents and instructors.

• This role is a 6-month opportunity with the possibility of extension. *

The Team You've Been Looking For
AMA is more than a workplace; it's a family. Together, we help protect the things that matter most to our more than one-million members--everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities, we're passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you'll enjoy:

• Competitive wage
• Employee-exclusive discounts on travel, insurance, memberships, and more
• Ongoing professional development
• Vacation earnings paid out with each pay period
• Flexible work models that make sense for your lifestyle

Who You Are

• You're a born leader, mentor and team builder who can inspire your team to help execute your strategic vision.
• You embrace the idea of helping others reach their full potential.
• You're all about customer service, whether you're dealing with internal or external clients.
• You're a big-picture thinker who knows how to create timelines, evaluate information, and troubleshoot to reach your team's goals.
• You're a stickler for details and accuracy - you're so organized that you have an uncanny ability to get your hands on the right information quickly.
• You love coming up with innovative business development strategies that lead to exceptional results.
• You know how to get things done and get results.
• You're a flexible team player who thrives on change.
• Members are always at the heart of what you do. It's about understanding and nurturing individual life journeys.
• You not only understand AMA's "Why," you live it--staying true to our shared values and supporting purpose-driven work that makes a difference.

How You'll Make an Impact

• Report to the Manager, Driver Education Novice.
• Work with students, parents and contractors to resolve and manage any conflicts or complaints.
• Working closely with instructors to ensure they are living up to AMA's brand promise of treating students as 'practically family'.
• Assist with recruitment and selection of driving instructors.
• Manage KPIs and targets to work with contracted instructors to improve their overall lesson delivery.
• Work with contractors on managing any concerns and issues and work closely together on solutions for the business.
• Recommend changes and/or improvements to the contracted driving instructor program to ensure that the expectations of students are being met.
• Work collaboratively with Driver Education leadership team, Senior Instructors and administrative operations to help determine service gaps within the province and find solutions by recommending the hiring or termination of instructors.
• Gather the necessary information from a contracted driving instructor, student, parent/guardian and all other parties to determine what happened and decide on an equitable solution.
• Deliver both positive and negative news to students, parents/guardians, and contracted driving instructors about the outcomes of any issues.
• Look for trends and distribute preventative information to the contracted driving instructor network.
• Deliver information to the contracted driving instructor network on strategies and training opportunities to reduce overall complaints and increase student satisfaction.

What You Bring to the Table

• You have a high school diploma with a minimum of 3 years of relevant working experience in managing relationships and/or service agreements.
• Bonus points if you have demonstrated experience in driver education or similar industries.
• You have demonstrated experience with performance management (goal setting, measuring, monitoring and execution skills).
• You have experience in the recruitment and selection of employees and/or contractors.
• You've proven that you know how to get high-quality results even within tight timelines.
• You have experience in a fast-paced, member-centric and performance-based work environment.

Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact . We'll work with you and you'll feel supported throughout your journey with us.
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WORK MODEL: In-Office
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We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Skills Required