Job Description

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands" promise.
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options, and truly enjoy the work they do.
Role Designation: Home-Based
Benefits to joining Allstate
Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!
Job description:
Our team is growing, and we are actively looking to hire a Field Investigator - SIU to join our team! Reporting to the Manager, Claims Special Investigation Unit (SIU), you will be accountable for supporting the claims operation in the investigation of multiline claims to determine the validity of the facts presented in the Ontario region.
Accountabilities:
Conduct thorough, unbiased and timely field investigations on a task-basis to address the fraud concerns presented by the claims operation as they pertain to claims or policy activity.
Employ the most effective investigation techniques for each case. These methods include but are not limited to: In-person interviews, site inspections, signed statements, witness authentication, service provider and employer validation, neighborhood canvasses and expert consultations.
Ensure proper procedures are followed to preserve evidence and maintain confidentiality.
Clearly communicate findings with all interested parties, produce clear summaries of actions taken and provide recommendations for further investigation or claims processing.
Liaise between our SIU department and external investigative units in order to ensure a full investigation is conducted.
Stay apprised of the internal/external processes and regulations that may impact claims procedures across all lines.
Maintain practices that ensure compliance with company, regulatory, legal and ethical policies and requirements including Sarbanes Oxley. This is done by ensuring thorough comprehension of practices, timely feedback, accurate documentation and participation in audits and reviews.
Protect the health and safety of self and others by reporting unsafe conditions, working in compliance with the law and adhering to the safe work practices and procedures established and required by Allstate;
Qualifications:
Minimum 5 years of claims investigation experience or field claims.
Post-secondary degree and/or university/college courses in business law or law enforcement or in a relevant field are preferred.
Strong knowledge of investigative practices, methods and enforcement strategies.
Working knowledge of relevant insurance regulations and judiciary system.
Familiar with the protocols for collecting, handling, and passing on evidence.
Must have a valid G license in Ontario
Bonus qualification:
Certified Fraud Examiner or comparable designation or courses in investigative, interviewing and negotiating techniques are considered an asset
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.