Job Description

About the Role

Touch Coffee Smart Bar Ltd. is seeking a skilled Field Engineer/Technician to install, set up, troubleshoot, update, repair, and maintain smart coffee vending machines across North America. You will work directly with innovative IoT hardware and also remotely support customers through installation and troubleshooting guidance.

Key Responsibilities

Installation, Setup & Configuration Install and set up vending machines at customer locations Configure power, calibration, IoT telemetry, and cashless payment solutions Remotely assist customers with installation and setup, and repair via phone, video calls. Perform full equipment testing to ensure operational readiness. Prepare vending machines for shipment to customers, including final testing, configuration, and packaging to ensure equipment is fully ready for installation. Install, configure, update, and repair payment systems such as Nayax, Cantaloupe, USA Tech, etc. Test payment acceptance methods (tap, swipe, mobile wallet) Repair, Maintenance & Troubleshooting Diagnose and resolve software, electrical, and mechanical issues Replace and repair pumps, valves, sensors, system boards, screens, wiring, heaters, displays, PCBs, IoT modems. Conduct scheduled maintenance and machine cleaning procedures Firmware / Software Updates Flash firmware to hardware controllers Install and configure software UI updates, menus, and telemetry platforms Monitor devices remotely for performance and error alerts Documentation & Reporting Create and update: Troubleshooting manuals Installation checklists Repair guides and technical documentation Communicate product issues to Vendor for improvement. Customer Support & Training Provide clear training to operators/staff on proper use and care Deliver both remote and onsite customer support in a timely manner
Skills & Qualifications

Fluency in English -- strong communication skills for training and support Technical diploma/certification in Electronics, IT Systems, or related field 1-3 years of experience in field service / repair & setup roles Hands-on experience with Nayax or similar cashless payment systems Comfortable with firmware flashing and telemetric configurations Ability to interpret wiring and schematic diagrams and troubleshooting data Basic networking knowledge (Wi-Fi, SIM IoT, APN, IP settings) Valid driver's license and travel capability
Job Type: Full-time

Pay: $25.00-$27.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Flexible schedule On-site parking Store discount
Work Location: In person