Job Description

Work Schedule Standard (Mon-Fri)
Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Will work with hazardous/toxic materials

When you're part of the team at Thermo Fisher Scientific, you'll do important work. And you'll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Job Summary
We are looking for a Field Applications Specialist to assist clinical laboratory clients throughout Canada, located in either the Toronto or Montreal metropolitan zones. This position involves conducting on-site setups, providing training, validating methods, and offering high-level technical assistance for our clinical chemistry and immunoassay products. The perfect candidate should possess expertise in laboratory IT/LIS to aid in connectivity, streamline workflows, and handle integration duties. Proficiency in clinical chemistry, liquid handling systems, MALDI-TOF, and conducting method validation studies (validation/linearity/precision/correlation) is greatly valued. Fluency in French and English is required.
Responsibilities

• Plan and implement method verification/validation studies (linearity, precision, correlation, reportable range, carryover) and document in compliance with CLIA/CAP guidelines.
• Lead on-site customer training and proficiency certification for supported instruments.
• Provide technical and applications support (remote and on-site), including troubleshooting instruments, software, assays, and pre-analytical workflows.
• Support and optimize LIS/IT connectivity: instrument-to-LIS interfaces, HL7 mapping, order/result workflows, and middleware rules.
• Perform technical presentations and workflow assessments.
• Partner with Account Executives, Service, and Product teams to build customer success plans that support the sales cycle.
• Contribute to product improvements through structured feedback, field insights, and VOC collection.
• Maintain accurate records in a CRM, including site notes, validation reports, complaint documentation, and training certifications.
• Travel is estimated to be around 75% within the region; occasional weekend travel and travel outside of the region as needed.

Preferred Technical Focus Areas

• Clinical chemistry analyzers and immunoassays.
• Liquid handling systems (automated pipetting, plate handling, method programming).
• MALDI-TOF workflows (sample prep, calibration, spectra analysis, QC).
• IT and LIS troubleshooting and assistance

Qualifications

• BA/BS in a biological or life science field.
• Clinical Laboratory Scientist/Medical Technologist (ASCP or equivalent) preferred.
• 3-5 years of experience in a clinical lab or diagnostics company, including instrumentation support.
• 2+ years working as a Field Applications/Technical Specialist or in a similar customer-facing position.
• Ideal candidate should have IT and chemistry and immunology background, with ASCP certification preferred.
• Shown proficiency in conducting and recording validations (linearity, precision, correlation) and method verifications.
• Practical LIS/IT experience: HL7, instrument interfaces, middleware, connectivity testing, and troubleshooting.
• Strong troubleshooting skills across hardware, software, and assay performance; able to resolve complex issues independently.
• Excellent communication, instructing, and customer influencing skills.
• Ability to travel extensively within the territory and maintain eligibility for travel to customer sites as required.
• Self-directed, organized, and comfortable working with minimal supervision.
• Collaborative teammate who develops positive relationships and aligns cross-functionally.
• Strong drive for success and continuous improvement.
• Fluent in French and English languages required.

Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
La maitrise de la langue anglaise est requise pour garantir une communication et une collaboration efficaces avec les membres de l'equipe et les dirigeants d'entreprise dans divers endroits a travers le monde, y compris aux Etats-Unis.
English language proficiency is required to ensure effective communication and collaboration with team members and business leaders in various locations globally, including the United States.

Skills Required