Job Description

Position Overview

The Fiddlehead Kitchen Supervisor is responsible for leading the Fiddlehead Cafe by prioritizing consistency and ensuring guests are provided with a pleasant dining experience. The FH Supervisor is responsible to supervise FH kitchen, assist in daily operations, assist in menu preparation as directed from the Kitchen Manager, ensure guest satisfaction by maintaining ambiance, and building and maintaining rapport with casino guests.

Principal Duties and Responsibilities

Manage Fiddlehead kitchen, schedules, staffing, and leave requests Train and develop Fiddlehead Kitchen staff in coherence with company expectations Manage and document performance reviews and disciplinary action in accordance with the Human Resources Department Resolve conflicts and coach employees, when needed Ensure client-oriented customer service Prepare menu suggestions and weekly specials Possess full knowledge of the Totem Rewards benefits and slot promotions Manage the set up and maintenance of all FH service and preparation areas Manage the receipt of deliveries to the FH Kitchen Ensure guests are satisfied Assist with event catering, when needed Engage in the daily operations Support during peak times and undertake any operational duty which might be reasonably required to ensure customer expectations are met Create, organize and plan for company growth (breakfast buffet, quick meals, etc) with Kitchen Manager's Maintain a food safety certification up to date Ensure compliance with food handling and sanitation standards Follow proper handling and right temperature of all food products Adhere to all company and department policies, procedures and internal controls Support the management team during their absences or vacations when necessary Other duties as reasonable and assigned

Working Conditions

May be required to stand, sit, or bend for extended periods of time Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance Must be available to work a rotating shift support the Casino hours of operations (holidays and weekend included) Must be able to work in a fast-paced environment

Experience & Qualifications Required

Must be 19 years or over Post-secondary education in Business Management, Restaurant, Hospitality or an equivalent combination of education and experience The ability to lead, delegate, and motivate others Excellent computer skills Exceptional experience in customer service A good head for business development Strong organizational and team-working skills The ability to work to deadlines and cope with the consequent pressure The energy and enthusiasm to deal with employees Food safety training would be considered an asset Expert level Fluency in English and French (written and spoken)

Additional Experience:

3+ years in Restaurant Management
Type d'emploi : Temps plein, Permanent

Heures prevues: au minimum 40 par semaine

Avantages:

Assurance Dentaire Assurance Invalidite Assurance Vision Conges payes Programme d'Aide aux Employes Stationnement sur place
Horaire:

10 heures 8 Heures Du Lundi au Vendredi Fins de semaine au besoin Quart de jour Quart de soir Sur appel
Langue:

Bilingue (Obligatoire)
Lieu:

Madawaska, NB (Obligatoire)
Lieu du poste : En presentiel