Job Description

The Food and Beverage Supervisor assists with the organization, direction and management of the restaurant and lounge, in room dining, Signature Club lounge and banquets operations at the Delta Regina. The Food and Beverage Supervisor has an eye for detail, and works with the team to ensure that we are maintaining high standards of quality and maximizing profits while they support and motivate the team to provide exceptional service to our guests and uphold all manner of brand standards.

DUTIES & RESPONSIBILITIES:

Supervises and assists in the set-up of banquet space to ensure timely and accurate room set-ups and ensures service staff is prepared and organized, and delivers high standards of service. Maintains the same for the service of in-room dining and other porter duties including guest bedroom deliveries. Assists in conducting training of banquet staff in proper set-up, serving and cleaning procedures as well as training for room service deliveries and other guest bedroom deliveries. Holds pre -function meetings with banquet staff to review the specific needs of each group including service procedures, set-up, menus, order of service, and any special requests. Reviews event orders with clients; responds quickly to last minute changes; answers questions to customer's satisfaction; reviews guest check with client after function and obtains signature. May assist in scheduling for staff, adhering to labor/company/brand standards and assigning duties for functions. Coordinates the timing of each course to correspond with the dining pace of the guests; assists in plating of meals. Ensures all set up and closing duties are completed as assigned; performs set up and closing duties as needed. Requisitions supplies when needed and maintains adequate levels of inventory supplies to meet function needs. Maintains orderly back areas and ensures equipment is clean and stored in a secure manner. Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. Provides a professional image at all times through appearance and dress. Follows company policies and procedures and is able to effectively communicate them to subordinates. Recruits and staffs department using company hiring standards Conducts training classes regarding safety, security, department procedures and service guidelines. Ensures compliance with all federal, provincial and local laws, including Health and Safety, ESA, Human Rights, etc Fulfills Manager on Duty shifts.

Note: Other duties as assigned by supervisor or management

MINIMUM QUALIFICATIONS AND SKILLS:

Education/ Experience:

High School diploma or equivalent and two years' experience in a hospitality related job.


Special consideration will be given to those who exhibit exemplary performance. Must have strong computer skills


and knowledge. Opera and CI/TY experience is an asset.

Certification and/or License Requirement:

Provincial service certification required.

Skills:

Excellent communication skills. Excellent organizational skills. Ability to converse with guests in a courteous and professional manner. Ability to deal with all levels of management in a professional manner.

WORKING CONDITIONS:

HOURS OF WORK: Must be available early mornings, evenings and weekends. May be asked to work overtime.