Job Description

WHO WE ARE?

The future is bright for tennis in Canada, and you will be right in the middle of it all at Tennis Canada! A national sport organization with a mission to lead the growth of tennis in Canada and a vision to be a world-leading tennis nation, Tennis Canada seeks to grow participation across the country and develop champions on the international stage. Tennis Canada also owns and operates the world-class National Bank Open presented by Rogers tournaments in Toronto and Montreal, two of the best-run sporting events on the planet which annually bring the globe's best tennis players to Canada and continue to break attendance records year on year. In recent times, Canadian tennis has enjoyed many historic achievements, including winning the National Bank Open in 2025 and the Billie Jean King Cup in 2023. Join us as we look to build on this exciting momentum and continue to produce incredible results. We are a team of innovators, who are passionate about our work and pursue excellence together everyday.

WHAT WE ARE LOOKING FOR?

Fan Services Representative

The Fan Services Representative is responsible for processing and the delivery of ticket orders for the National Bank Open presented by Rogers, as well as handling fan issues. FSRs will handle incoming sales calls and assist the Sales & Fan Experience team, Corporate Sales teams and other Tennis Canada departments with administrative support as it relates to National Bank Open ticketing. Reporting to the Manager, Ticketing this position will receive professional training and ongoing mentorship from our full-time sales executives. Join our sales team today and take a huge step toward building a career in sports as part of Tennis Canada and the National Bank Open presented by Rogers.

Organize and execute packaging and delivery of tickets through customized ticketing system Service National Bank Open clientele/fans with their ticketing and tournament-related inquiries as it relates to tech/Ticketmaster troubleshooting, customer account and ticketing updates, and general tournament info Answer fan inquiries (phone & email) in an efficient and professional manner Handle incoming sales & service calls in a positive and effective manner while recognizing new business, corporate and up-sell opportunities Assist all sales departments including sponsorship, corporate and group sales Build customer relationships by providing prompt and exceptional sales and after-sales service

WHO YOU ARE?

Strong interpersonal and organizational skills Advanced knowledge of Microsoft Office and computer literacy Ability to work and excel under pressure, in a fast-paced and challenging environment Commitment to service excellence and fan satisfaction Support a team environment and adhere to the Stadium Sales department's objectives, goals and mandates Sales experience (asset) Fluency in one or more languages other than English (asset)

WORKING CONDITIONS

Work term is from May 4 to August 14, 2026 Hybrid remote position reporting to Sobeys Stadium by York University Office hours are from Monday to Friday 9:00am to 5:00pm with extended hours including weekend & evening shifts leading up to and during the National Bank Open presented by Rogers

WHAT'S IN IT FOR YOU?

Join the team that's making Canadian tennis history. Be behind the scenes of the National Bank Open Work in a dog friendly environment. * Benefit from a generous organisation that truly cares about its employees