Job Description

Position Overview:

Are you a Comox Valley local who loves helping people, knows the community, and thrives on providing support to families? Are you friendly, organized, and passionate about creating a welcoming environment? The Comox Military Family Resource Centre (MFRC) is looking for a Family Services Support Worker to be the first point of contact for our clients and the backbone of our day-to-day operations.

What You'll Do: Deployment Support:

Support military members through the deployment process

Coordinate and support deployment and reunion services for military families.

Provide clients with information on deployment-related resources and supports.

Support morale-boosting initiatives such as morale mail, family activities, and wellness check-ins.

Prepare and distribute deployment communication materials and resources.

Connect with military families consistently through warm line calls and emails.

Provide one on one support to families with their Family Preparedness Plans.

Relocation Support:

Provide guidance and resources to families preparing for relocation.

Share local community information, and connection opportunities.

Help clients navigate community services, schools, healthcare, and local supports.

Process clear-outs, and releases accurately.

Update the relocation guide as required.

Staff & Program Support:

Assist MFRC staff with planning, preparing, and delivering programs, workshops, and events.

Support program logistics including registration, setup, and materials preparation.

Provide administrative and teamwork support to Program Leads and staff as required.

Maintain MFRC bulletin boards with current information and announcements.

Maintain front facing areas and decorate for holidays.

Client Services:

Serve as the first point of contact for clients, providing a warm and welcoming experience.

Offer information and guidance on MFRC programs, services, workshops, and community resources.

Maintain and update membership lists, and client records.

Manage and maintain a welcoming reception area.

Respond to inquiries in person, by phone, and via email.

Pickup and distribute incoming and outgoing mail through the post office and base.

Perform monthly Code White system testing.

Why You'll Love Working Here:

Be part of a supportive, dynamic team dedicated to serving military families.

Make a tangible difference in the lives of clients and the local community.

Work in a collaborative, people-focused environment where your contributions are valued.

Skills and Abilities

The Comox Military Family Resource Centreconsists of individuals who have:

Excellent organizational, interpersonal, and communication skills.

Strong initiative, creativity, and resourcefulness.

Positive work ethic and self-motivated.

Ability to work independently and cooperatively within a team.

Good time management and flexibility to accommodate changing needs.

What We're Looking For:

Post-secondary education in office administration, business, or a related field.

Experience in client services and office administration.

Proficiency with databases and Microsoft Office Suite.

Strong organizational and multitasking skills.

Friendly, client-focused approach with discretion in handling confidential information.

Familiarity with the Comox Valley community and local resources.

Bilingualism is an asset.

Compensation and Benefits

Hourly Rate:

$24.00 - $30.00, based on certification and experience

Compensation package includes:

6% vacation pay

12 paid sick days

13 paid Statutory holidays

Employee access to fitness facility

Professional Development Funds

Employee Assistance Program

May be eligible for Extended Health and Dental

Job Types: Full-time, Permanent

Pay: $24.00-$30.00 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress Company events Employee assistance program Extended health care On-site gym Paid time off Store discount
Work Location: In person