Job Description

Family Services Associate

Ronald McDonald House Charities Newfoundland and Labrador is located at 150 Clinch Crescent in St. John's near the Janeway Children's Hospital. Ronald McDonald House offers programs and accommodations to sick or injured children and their families who must travel to St. John's for medical reasons. Operated by a small staff and supported by dedicated volunteers, we now seek the services of a

casual Family Services Associate

that would be scheduled a minimum of 8 hours per week during a combination of

overnights, evenings, and weekends. The ability to

work weekday overnights

is required.

This position will have the possibility for additional hours going forward.

Reporting to the Family and Volunteer Services Manager, the Family Services Associates' key responsibilities include:

Smooth operation of the House during a combination of

overnights, evenings, and weekends.

Greeting guests when they arrive

Managing the admission process

Providing assistance and information to guests

Controlling access to the House

Administrative duties such as report preparation

Providing direction for volunteers in the House

Managing data in computerized reservation system

Be able to lift a minimum of 25 pounds. Be able to complete housekeeping physical requirements, such as mopping, laundry, general cleaning

Qualifications:

These positions are unique - a career with real meaning and sense of purpose, which offers the satisfaction of 'making a difference' in the community. The ideal candidate will have experience in the not-for-profit sector, residential care, and/or hospitality industry. Minimum requirements include:

Graduation from High School

Effective organizational and communication skills

Ability to work independently and as part of a team

Empathy with an ability to work with families in times of stress or crisis

Proven reliability

Experience in similar role/position

Training or work experience in customer service or hospitality industry

Compensation:

We offer training and a competitive salary package with $20.00 per hour. Send cover letter and resume along with three references in confidence to careers@rmhcnl.ca. Applications should be received by

5:00 pm on Oct 24, 2025.

We thank all applicants for their interest. Only those persons to be interviewed will be contacted. Additional information may be found on website www.RMHCNL.ca

Job Type: Casual

Pay: $20.00 per hour

Application question(s):

Must be able to do evening or overnight shifts Please send a cover letter explaining your interest in this job and experience
Experience:

Customer service: 1 year (required)
Location:

St. John's, NL A1B 3H2 (required)
Work Location: In person