Job Description

Ronald McDonald House Newfoundland and Labrador

Family Program Coordinator

Ronald McDonald House Newfoundland and Labrador is located at 150 Clinch Crescent in St. John's near the Janeway Children's Hospital. Ronald McDonald House offers programs and accommodations to sick or injured children and their families who must travel to St. John's for medical reasons. Operated by a small staff and supported by dedicated volunteers, we now seek the services of a

Full-Time Family Program and Services Coordinator

scheduled Monday to Friday, 9-5 pm.

This position is unique - a career with real meaning and a sense of purpose with the satisfaction of 'making a difference' in the community. This position plays a key part in delivering the programs and services to ill children and their families at Ronald McDonald House 24 hours a day, 365 days of the year.

Reporting to the Director of Family and Volunteer Services, the

Family Program and Services Coordinator's

key responsibilities would include:

Accountable for the overall facilitation and enhancement of all in-house programs that will increase the well-being and enjoyment of families

Assist the Director of Family and Volunteer Services with all aspects of service relating to the families

Assist with daily operations and various administrative tasks

Assist with day-to-day management of onsite Family Service volunteers

Assist with onboarding, scheduling, and supervision of Family Service staff for 24-hour coverage

Assist with emergency 24-hour shift coverage as needed, which may also include evenings and weekends

Assist with achieving financial and operational efficiencies

Assist with building a strong relationship with all stakeholders

Ensuring adherence to Ronald McDonald House policy and procedures

Representing Ronald McDonald House to various audiences in a professional manner consistent with our image and mission

Maintaining supportive and open communications with families and participating in all "in-house" events

Qualifications:

The ideal candidate will have experience in the program management, residential care, and/or hospitality industry along with the following:

Applicable college degree or other related combination of education and experience

Minimum of 1 year experience in a program planning capacity

Experience in supervising staff

Demonstrated ability to work with computers, Microsoft Office, and social media

Demonstrated independent and critical thinking

Demonstrated leadership, organizational, and communication skills

Able to work in a fast-paced environment

Superior Skills

Required in These Areas:

Exceptional attention to detail and a collaborative approach to problem solving

Excellent communication skills, both oral and written, dealing with a wide range of people

Strong interpersonal and relationship-building skills

Maturity and composure

Team building and relationship building

Working with families in times of stress or crisis

Ability to represent Ronald McDonald House with a polished, positive, and professional demeanor and attitude at all times

A commitment to working cooperatively in a team environment with staff, volunteers, families, donors, and the public

Compensation: Salary Range - $44,280 - $54,120.

We offer a competitive salary and an excellent benefits program that is commensurate with non-profit industry standards and appropriate for a charitable organization of our size. Please send your cover letter and resume in confidence to careers@ronaldmcdonaldhousenl.ca. Applications should be received by

12 pm on January 28, 2026

. We thank all applicants for their interest. Only those persons to be interviewed will be contacted

Job Type: Full-time

Pay: $44,280.00-$54,120.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking
Application question(s):

Cover Letter is required
Experience:

Program/service coordination : 1 year (required)
Work Location: In person