Job Description

About Us

Ruth and Naomi's Mission has been serving Chilliwack for over 20 years. From handing out sandwiches to people experiencing homelessness, we've grown to three locations with over 100 staff, serving more than 500 meals daily, providing shelter for over 200 people each night, and supporting participants in recovery programs. As a Christian faith-based organization, we are committed to transforming lives through the love of God.

The Role

We are seeking a

Family Center Administrator

to support our Family Center Assistant Manager with administrative operations and participant services. This role blends front desk reception, program coordination, and participant navigation to ensure smooth daily operations and meaningful connections to community resources. You will help create a welcoming, safe, and organized environment for staff, participants, and community members.

Key Responsibilities

Serve as a friendly first point of contact for participants, staff, contractors, and visitors. Provide administrative support including scheduling, records management, and reporting. Coordinate clinic appointments and follow-ups. Support participant navigation by connecting individuals to community resources. Assist with food security programs, including hamper pickups and market donations. Maintain organized storage and tracking systems for donations and supplies. Summarize and share JOHSC recommendations, and assist with facility checks, fire drills, and inspections. Answer phones, manage inquiries, and maintain building security. Participate in staff meetings, trainings, and professional development opportunities.

Qualifications

High school diploma required; post-secondary in social services, administration, or related field preferred. Minimum 1 year of administrative, front desk, or client support experience in a community, residential, or healthcare setting. Experience supporting vulnerable populations (homelessness, mental health, addiction) preferred. Valid First Aid and CPR (or willingness to obtain). VAT, CPI/Nonviolent Crisis Intervention, or de-escalation training is an asset.

Skills & Attributes

Strong organizational and communication skills. Ability to manage sensitive information confidentially. Competent with Microsoft Office, email, and database systems. Warm, approachable, and professional demeanor. Collaborative, adaptable, and resilient with strong problem-solving skills.

Compensation & Benefits

Salary: $23-$25/hr, depending on experience RRSP matching and employer-paid extended health benefits after probation Education and training opportunities

Schedule & Location

Full-time, Monday-Friday, 7:30 a.m.-3:30 p.m. (with occasional additional hours) In-office at our downtown Chilliwack location

Our Values

Grace:

We believe in second chances

Hope:

We won't give up

People:

We see the value in everyone

Partnership:

We walk together

Curiosity:

We are eager to learn

Trust:

We do what we say we will

Join us in walking alongside people on their journey of recovery and making a real difference in our community.