Job Description

Company Description

Your team and working environment:

Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia- host mountain resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada\xe2\x80\x99s premier, year-round outdoor adventure destination- just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and an on-site championship golf course, Fairmont Chateau Whistler is Whistler\xe2\x80\x99s largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slope-side Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure. Join us and start yours today!

What is in it for you!

• Subsidized staff accommodation assistance provided for full time status employees
• One complimentary meal per shift in our staff cafeteria
• Eligible to participate in Leisure Benefit Package which can be contributed towards ski pass or other lifestyle and wellness initiatives (November through May)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program \xe2\x80\x93 exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Jasper (subject to availability)
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Discounts while using our resort\xe2\x80\x99s Food & Beverage Outlets, Fitness Centre, and Fairmont Chateau Whistler Golf Course
• Automatically added to our resort\xe2\x80\x99s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Whistler and over 5,000 properties with Accor

Fairmont Gold Supervisor
At Fairmont Chateau Whistler, unparalleled service and luxury await guests of Fairmont Gold, our exclusive \xe2\x80\x9chotel within a hotel\xe2\x80\x9d experience. As Fairmont Gold Supervisor, you will bring our exceptional Fairmont Gold standards to life.

What you will be doing:

• Review all Fairmont Gold reservations to ensure requests are met
• Assist Fairmont Gold Attendants and Director, Fairmont Gold in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Provide information and communicate services to our guests about local attractions, activities, transportation and coordinate all reservations as requested building personalize guest itineraries
• Other duties as assigned

Qualifications

Your experience and skills include:

• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Thorough knowledge of Front Office operations, including Front Desk, Reservations, Telecommunications and Guest Services is required
• Prior experience working with Opera or a related system
• Knowledge of Whistler and all it has to offer is required
• Degree or Diploma in Hospitality Management is an asset

Physical aspects include but are not limited to:

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting up to 50+ lbs
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor