Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde Nast; Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place. About us:
Why work at Fairmont Waterfront?
Deeply committed to sustainability and community
More than 50% of leadership team including c-suite, are women
Firm believers in diversity - we have colleagues from 60 countries
Passionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, on-going diversity training for all colleagues, hotel level committee and representation
Industry leading Leadership program and learning program through our Academies
Great perks - Colleague Travel Discount Program that provides discounted rates for travel to over 5300 Accor hotels Worldwide, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Planincluding medical, dental and vision coverage, Pension Plan, and more!
One free stay through our Be Our Guest Program
Full rate of pay of $31.53/hour following 90 days of service
full-time and part-time status colleagues*
Summary of Responsibilities:
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
Assist guests regarding hotel facilities in an informative and helpful way
Review all Fairmont Gold reservations to ensure requests are met
Assists guests in the Fairmont Gold Lounge with food and beverage service
Manage the work tasks between pantry, lounge and Fairmont Gold desk
Address guest concerns and react quickly, logging and notifying proper departments
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned
Qualifications
Previous Front Desk experience required, preferably in a 5 diamond hotel environment
Previous Property Management System experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline an asset
Must possess Serving it Right certification
Must possess Food Safe certification
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal and written communication skills
A member of Les Clef d'Or an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to)
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting up to 20lbs.
Occasional ascending or descending ladders, stairs and ramps
Additional Information
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
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