Job Description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta
Job Title:
Fair Process Advisor
Job Type:
Permanent / Full time
Job Location:
Edmonton, AlbertaFair Process Advisor

Fair Process Review Centre

Edmonton or Calgary, Alberta

Permanent, Full-Time
Start every day feeling good about the work you do.
If you value service, care, excellence and fairness, you'll fit right in. Embrace a rewarding role with diverse and challenging work to ensure every voice is heard.
Fairness is at the heart of everything we do.
As a fair process advisor, you'll play a vital role in upholding fairness within Alberta's workers' compensation system. Working independently within WCB-Alberta (WCB), our office reviews concerns from workers, their dependants, and employers who believe they've been treated unfairly.
This role is ideal for someone who values procedural justice, listens with empathy and brings clarity to complex situations. If you're passionate about ensuring people are treated with respect and transparency and want to make a meaningful impact--this is your opportunity.
How you'll make a difference.
By demonstrating your critical thinking and problem-solving skills through gathering and analyzing information, you'll help client concerns about fair treatment within the workers' compensation system. You'll conduct impartial administrative fairness reviews, with a strong emphasis on early intervention and collaborative conflict resolution. Your role supports consistent, fair, and respectful practices within the workers' compensation system.
Your Fair Process Advisor responsibilities:Engage with workers, employers and WCB teams to understand fairness concerns through thoughtful review and respectful dialogue. Identify and clarify issues relevant to the early resolution of a fairness concern, including matters that present challenges to early resolution. Recommend and support timely, effective resolution strategies within WCB; these may be at a claim, account or system level. Collaborate with all parties to rebuild trust and support fair outcomes. Facilitate open dialogue and joint problem-solving with workers, employers, supervisors and management to resolve concerns and clearly communicate outcomes to all stakeholders. Promote a culture of fairness by sharing insights, education and offering guidance on WCB's administrative fairness practices.

Your experience and skills:A degree or diploma in social sciences, rehabilitation, or a related field. Familiarity with administrative fairness principles, WCB's Code of Rights and Conduct and WCB's fairness review mandate. Ability to interpret the Workers' Compensation Act*, policies and processes, and anticipate organizational impacts.
Excellent communication--both written and verbal. Strong interpersonal and relationship building skills; able to work independently and as part of a team. Active listening and empathy in complex, sensitive situation. Confidence engaging with all levels of management and stakeholders. Skilled in collaborative problem-solving and navigating differing perspectives. Analytical thinker with a big-picture mindset. Highly organized, adaptable and able to managing shifting priorities.

What we offer:
We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and home) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook on our website: Employee_handbook.
Salary: $83,185 to $97,826 per annum (Pay Grade 11)
Final candidates for this position are required to undergo a security clearance as a condition of employment. Successful candidate must reside in Alberta and be able to work in person in our Edmonton or Calgary Office position.
We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.
Closing Date: July 29, 2025We thank all applicants for their interest; however, only candidates under consideration will be contacted.