Are you an experienced and highly motivated Facilities Maintenance Coordinator looking for an incredible new experience? Or are you a fun, smart, organized team player with coordinating and office experience? If yes, keep on reading...
Freshco and our amazing Founder & CEO, Mandy Rennehan, are "redefining the collar blue" and changing the answer to the question: "What do you want to be when you grow up?"
The Facilities Management (FM) industry is extremely proprietary with many options for personal and professional growth opportunities, enabling the Freshco team the opportunity to be role models and pioneers to other people wanting a different career.
Respecting our trades people every day as partners and professionals in their fields, and building lasting relationships built on mutual respect, is paramount for this position and for Freshco.
Job Summary:
Freshco's Canadian Facilities Maintenance Coordinator is responsible for servicing multi-site retail clients across Canada. From start to finish, Facilities Coordinators process work order requests received by our clients, and follow them through to completion into the billing process. Furthermore, the Coordinator negotiates rates and develops meaningful relationships with the technicians and monitors their performance.
Professionally respect Freshco with clients, including store managers, corporate facilities managers, technicians, and all other external stakeholders as directed.
Responsibilities of this position include but are not limited to the following:
Work orders in Freshco's work order management system (QuickBase)
Log all maintenance requests
Maintains/updates detailed notes, follow up dates, technician information, financial summary tab on all work orders
Update client platforms
Schedule and complete work orders within the clients' Service Level Agreements (SLA)
Dispatch appropriate technicians to complete maintenance requests
Ensure technician meets all Freshco and client requirements
Negotiate with technicians
Build and develop a respectful relationship between you and the technician
End of day reports and work order escalations
Designated margins are achieved
Client rates and negotiated technician rates
Obtain technician quotes and review scope of work, materials, labour, and pricing
Prepare quotes in QuickBase for review by Sr. Coordinator or facilities maintenance manager
Confirm proper tax rates
Enter quotes in client platform for client approval
Manage "awaiting tech bills" with the support of the administrative coordinator to ensure invoices from technicians are received in a timely manner of 5-7 business days
Audit for accuracy, approve and move to an invoicing status
Organize multiple emails and prioritize by severity
Ship parts/devices to necessary technicians and/or more store managers
Work after hours on-call shifts rotating weeknights and weekends as assigned
Work daily from local office according to office policies and guidelines, or from home with permittable
Collaborate with Vendor Relations Team to source and onboard new technicians in designated service areas
Collaborate with our team members across North America
Collaborate with the Invoicing team
Collaborate with store managers and/or landlords, as needed, on issues of facility improvements, and general maintenance
Education and other skills:
Minimum of 4 years experience in a multi-site facilities maintenance environment preferred, or 3+ years of experience in customer service or administrative support
Exceptional computer skills: MS Office (Word, Excel, PowerPoint, Access)
Experience using QuickBase, Service Channel and other work order platforms
Bi-lingual language skills is an asset
Exceptional communication and interpersonal skills required
Willingness and ability to learn to meet the changing requirements of the position
Ability to work effectively and independently from a local Freshco office or remotely
Other duties and qualities required for this position:
Willing to participate in Freshco's philanthropy initiatives
Contributes to ideas to advance their position, the division, and even Freshco overall
Demonstrates an "intrapreneur" mind-set and related actions
Open to preforming other duties as required
Takes full accountability for their actions and reactions - wins and losses
Apply today!
Freshco is committed to equal employment opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability. Please note that any offer of employment may be subject to reference checks and background checks, including a criminal record check as part of the selection process.
To learn more about this position, our company, please visit www.freshco.ca and follow @MandyRennehan on Twitter and @Freshco_Inc on Instragram.
Job Type: Full-time
Pay: $50,000.00-$65,000.00 per year
Additional pay:
Bonus pay
Overtime pay
Benefits:
Dental care
Employee assistance program
Extended health care
Flexible schedule
On-site parking
Paid time off
Vision care
Work from home
Schedule:
Monday to Friday
On call
Weekends as needed
Work Location: Hybrid remote in Burlington, ON
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