Job Description

Fonctions essentielles

• S\xe2\x80\x99assurer de la satisfaction de la client\xc3\xa8le \xc3\xa0 l\xe2\x80\x99\xc3\xa9gard de l\xe2\x80\x99\xc3\xa9quipe de direction du site en fournissant une interface transparente de l\xe2\x80\x99organisation immobili\xc3\xa8re cliente et des installations gr\xc3\xa2ce \xc3\xa0 un leadership, \xc3\xa0 une r\xc3\xa9activit\xc3\xa9 et \xc3\xa0 une cr\xc3\xa9ativit\xc3\xa9 qui d\xc3\xa9veloppe et maintient une relation positive
• Agit comme interface avec le client, les visiteurs et les invit\xc3\xa9s. Agit en collaboration pour r\xc3\xa9soudre des probl\xc3\xa8mes et r\xc3\xa9soudre des situations spontan\xc3\xa9es et uniques avec professionnalisme et orientation de service.
• Aider \xc3\xa0 la recherche, \xc3\xa0 l\xe2\x80\x99analyse et \xc3\xa0 la d\xc3\xa9claration des \xc3\xa9carts budg\xc3\xa9taires. aide \xc3\xa0 appuyer les objectifs de r\xc3\xa9duction des co\xc3\xbbts afin de contribuer au d\xc3\xa9passement ou \xc3\xa0 l\xe2\x80\x99atteinte des objectifs d\xe2\x80\x99\xc3\xa9pargne dans les comptes.
• Aider le gestionnaire des installations \xc3\xa0 planifier de fa\xc3\xa7on tactique les buts et objectifs de l\xe2\x80\x99\xc3\xa9quipe des installations.
• Aide \xc3\xa0 la r\xc3\xa9ception et \xc3\xa0 la r\xc3\xa9partition des demandes de travail au personnel technique, aux fournisseurs ou autres fournisseurs de services.
• R\xc3\xa9sout les probl\xc3\xa8mes associ\xc3\xa9s \xc3\xa0 tous les services de l\xe2\x80\x99immeuble, y compris : la conciergerie, le service alimentaire, le service de caf\xc3\xa9, le stationnement, les distributrices, la titre, les salles de conf\xc3\xa9rences, le mobilier ainsi que l\xe2\x80\x99ameublement int\xc3\xa9rieur et ext\xc3\xa9rieur, les agencements et le mat\xc3\xa9riel.
• Assure le soutien aux rencontres, selon les besoins et les directives.
• Assiste \xc3\xa0 la coordination et \xc3\xa0 l\xe2\x80\x99ordonnancement des activit\xc3\xa9s d\xe2\x80\x99entretien.
• Offrir de l\xe2\x80\x99aide sp\xc3\xa9cifique \xc3\xa0 l\xe2\x80\x99\xc3\xa9tablissement au besoin ou sur demande.
• Assurer la prestation de services engag\xc3\xa9s et la satisfaction globale \xc3\xa0 l\xe2\x80\x99\xc3\xa9gard du rendement de JLL.
• Lit et comprend les ententes sur les niveaux de service applicables, aide \xc3\xa0 atteindre les indicateurs cl\xc3\xa9s de performance et obtient des r\xc3\xa9sultats favorables aux sondages sur la satisfaction de la client\xc3\xa8le.
• Assure un suivi appropri\xc3\xa9 aupr\xc3\xa8s de la client\xc3\xa8le.
• Cherche \xc3\xa0 am\xc3\xa9liorer continuellement les processus, les syst\xc3\xa8mes et la satisfaction globale des clients.
• Fournir des directives et de l\xe2\x80\x99information aux fournisseurs, au personnel des installations et aux fournisseurs de services, au besoin, afin d\xe2\x80\x99assurer une excellente coordination et ex\xc3\xa9cution du travail dans l\xe2\x80\x99environnement client, avec le moins de perturbations possible, au besoin.
• S\xe2\x80\x99assure que toutes les commandes d\xe2\x80\x99approvisionnement sont pass\xc3\xa9es en temps opportun
• Surveiller l\xe2\x80\x99exploitation de l\xe2\x80\x99installation et en faire rapport au gestionnaire de l\xe2\x80\x99installation, tant par l\xe2\x80\x99entremise d\xe2\x80\x99employ\xc3\xa9s directs que de tiers fournisseurs de services, afin de s\xe2\x80\x99assurer que tous les ICP et les SLA sont atteints ou d\xc3\xa9pass\xc3\xa9s
• Toutes les autres t\xc3\xa2ches et fonctions attribu\xc3\xa9es

Qualifications

• Dipl\xc3\xb4me d\xe2\x80\x99\xc3\xa9tudes secondaires, DEG ou l\xe2\x80\x99\xc3\xa9quivalent est exig\xc3\xa9
• Pr\xc3\xa9f\xc3\xa9rence pour le baccalaur\xc3\xa9at ma\xc3\xaetrise des logiciels Microsoft Office (Excel, Word, Outlook, etc.); solides habilet\xc3\xa9s en relations interpersonnelles et en communication esprit d\xe2\x80\x99\xc3\xa9quipe et solides comp\xc3\xa9tences organisationnelles
• Capacit\xc3\xa9 de communiquer l\xe2\x80\x99information de fa\xc3\xa7on organis\xc3\xa9e et concise dans les rapports \xc3\xa9crits et verbaux

Essential Functions

• Ensure client satisfaction with site leadership team by providing a seamless interface of the client real estate organization and facilities through leadership, responsiveness and creativity that develops and maintains a positive relationship
• Acts as an interface with client, visitors and guests. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
• Assist with researching, analyzing and reporting budget variances.
• Helps support cost savings targets to contribute to exceed or achieve account savings goals.
• Assist Facility Manager with tactical planning for the facilities team goals and objectives.
• Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers.
• Resolves problems associated with all building services including: janitorial, food service, coffee services, parking, vending, security, conference rooms, furniture as well as interior and exterior furnishings, fixtures and equipment.
• Provides support for meetings, as needed and directed.
• Assists with the coordination and scheduling of maintenance activities.
• Provides facility specific assistance as needed or requested.
• Ensure delivery of committed services and overall satisfaction with JLL performance.
• Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys.
• Ensures appropriate follow up with customers.
• Seeks to continuously improve processes, systems and overall client satisfaction.
• Provides direction/information to vendors, facilities staff and service providers as required, to ensure excellent coordination/execution of work within client environment with minimal disruption, as needed.
• Ensures all supply orders are placed in a timely manner
• Monitor and report to the Facility Manager on the facility operation, through both direct employees and third-party service providers, to ensure that all KPI\xe2\x80\x99s and SLA\xe2\x80\x99s are met or exceeded
• Any and all other tasks and duties assigned

Qualifications

• High school diploma, GED, or equivalent is required
• Bachelor\xe2\x80\x99s degree preferred
• Proficient in using Microsoft Office software (Excel, Word, Outlook, etc).
• Strong interpersonal and communication skills
• Team player with strong organizational skills
• Ability to communicate information in an organized and concise manner in both oral and written reports

Location:

On-site \xe2\x80\x93Saint-Laurent, QC

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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