Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Facility Ambassador delivers exceptional client experiences through proactive engagement and hospitality-focused service across designated properties. This client-facing role strengthens partnerships between JLL, service providers, and clients while showcasing your interpersonal talents and service excellence. The ideal candidate combines hospitality passion with relationship-building expertise to elevate both service delivery and professional capabilities.
WHAT YOU'LL DO
Oversee work orders for the site and be a liaison to the FM.
Manage day to day issues and potential complaints at the facility.
Receive notices and announcements from the Landlord and distribute them to the appropriate occupants or managers.
Inspects conference rooms for cleanliness, reserves conference rooms, and coordinate special setups.
Coordinate catering or food service for special events at the facility.

• Ensure smooth, safe, and continuous operations in the workplace.

Walk floors & shared spaces to ensuring that they are clean, stocked, maintained & appropriately utilized.
Serve as the primary point of contact with employees.
Partner with JLL Service Providers, Site Security, 3rd party vendors and the landlord as needed.
Assist & advise employees on the best use of the workplace and equipment. (AV, Wi-Fi, focus rooms etc.)
Perform additional job duties, as required.
WHAT YOU BRING
Bachelor's degree or equivalent
3 - 5 years' prior experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred
Exceptional customer service skills with a passion for hospitality
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently - strong prioritization and time management skills, with an ability to manage multiple priorities and deliver results in a fast-paced environment
Excellent verbal and written communication skills with the ability to communicate professionally
Proficient skills in Microsoft Office Suite. (Excel, Word, PowerPoint, Visio, and Outlook)
WHAT'S IN IT FOR YOU
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being
Location:
On-site -Toronto, ON
Job Tags:
Hiring
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
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For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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