Job Description

OPTEL. Responsible. Agile. Innovative.

OPTEL is a global company that develops transformative software, middleware and hardware solutions to secure and ensure supply chain compliance in major industry sectors such as pharmaceuticals and food, with the goal of reducing the effects of climate change and enabling sustainable living. If you are guided, as we are, by socio-eco-environmental values and want to participate in solving the biggest challenges facing our world today, here is how you can help:

SUMMARY

As manager of external customer training and in collaboration with a multidisciplinary team from the center of expertise in skills development and training, you will supervise a team of trainers deploying training to our international customers.

RESPONSIBILITIES

Under the supervision of the Strategic Advisor, Organizational Development and Training and in accordance with organization\xe2\x80\x99s mission and values, the Training Manager will:

Activity management

• Ensure the quality of training activities (continuous improvement process);
• Coordinate all training activities;
• Provided a high level of customer service by assessing and supporting their needs;
• Oversee the design and development of training programs and activities;
• Facilitate and/or participate in various workshops, committees and projects;
• Ensure the development and maintenance of an effective training documentation structure;
• Support sales teams in business development;
• Manage the training offering and training organization (promotion, calendar management, registrations, issuance of training certificates, etc.);
• Ensure the fluidity of communications between the various partners and the training department and respond to specific requests;
• Ensure the promotion of training activities and/or events (newsletters, advertisements, etc.) in collaboration with the Marketing Manager;
• Manage the Training Department\xe2\x80\x99s offering and organize training (promote the offer, calendar management, registration management, issuance of training certificates, etc.);
• Ensure the application of training processes and participate in their optimization;
• Support the development of training content, updating systems and courses on the various platforms;
• Manage communications between the customer, the training team and internal stakeholders;
• Assist with drafting quotes as needed;
• Participate in growth via the Sales and Marketing Department;
• Ensure development of the Training Department\xe2\x80\x99s strategic orientations.

Human resource management

• Plan, supervise and coordinate the members of the training team;
• Assign resources to mandates;
• Promote a healthy work environment based on respect and teamwork;
• Oversee team member coaching and development;
• Evaluate team members\xe2\x80\x99 performance;
• Provide the support and guidance necessary to achieve established objectives.

Material and financial resources management

• Establish budget forecasts and monitor the training budget;
• Plan and coordinate training activities;
• Ensure the functionality of a practical training workshop;
• Revise and deploy the training price list process;
• Ensure the delivery of the bi/annual satisfaction survey.

SKILLS AND QUALIFICATIONS REQUIRED

• Hold an undergraduate university degree (Bachelor\'s degree/certificate) in Education, Vocational Training, Human Resources or a related field;
• Have at least 5 years of relevant experience in a similar management position (sales and service training);
• Have strong customer service skills (customer oriented);
• Foster team spirit, collaboration and innovation;
• The ability to lead several projects at the same time in a rapidly changing environment;
• Excellent interpersonal and influencing skills;
• Ability to work independently and to solve problems and manage your time;
• Knowledge LMS system management (an asset);
• Experience in an IT field (an asset);
• Have a solid grasp of the main Google tools and software.

Any combination of equivalent and/or relevant education, training and experience will be taken into consideration.

BENEFITS AND ADVANTAGES

• Competitive compensation;
• Flex hours;
• Ability to work on site or remotely;
• On-site presence once every two weeks or as needed;
• Virtual health clinic and employee assistance program;
• Group and dental insurance from day one;
• Group RRSP and TFSA with employer contribution from day one;
• On-site amenities (free parking and power stations, free coffee and fruit);
• 50% reimbursement of the monthly RTC pass;
• Several committees in which you can get involved (B-Corp Committee, Social Club, SST);
• Open, bright areas and ergonomic offices;
• Free English and French classes for those who wish to improve their level;
• Organization present on several continents;
• B-CORP certified company.

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