Job Description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Nous sommes a la recherche un(e) expert.e en sinistre interne - Responsabilite Civilepour notre equipe grandissante!


A titre

d'expert.e en sinistre interne en responsabilite civile

, vous devrez assister le client au telephone dans le cadre de sa reclamation en responsabilite civile majoritairement dans des dossiers de dommages materiels de tout genre (pour ne nommer que des exemples, dans des dossiers de collision impliquant des vehicules de deneigement, des degats d'eau, des travaux d'entrepreneurs, des contrats d'entreposages) et dont le potentiel est en moyenne de 50 000$ et moins.


Vous serez egalement appele a contribuer dans d'autres types de dossiers de responsabilite civile au besoin. Vous devrez guider l'assure dans les diverses etapes de sa reclamation : analyser la recevabilite de la reclamation, completer l'enquete pour determiner la responsabilite potentielle de l'assure et/ou des tiers, evaluer les dommages reclames et negocier, le cas echeant, un reglement avec le tiers.

Ce que vous ferez :

Etre a l'ecoute du client, expliquer clairement le parcours qu'entreprendra la reclamation, repondre a ses questions et livrer un service qui depasse ses attentes. Analyser les garanties d'assurance du client et lui expliquer clairement quelles sont ses protections en lien avec la reclamation presentee. Recueillir les versions des faits sur les circonstances du sinistre aupres des assures, des tierces parties et d'autres intervenants. Evaluer la responsabilite potentielle de l'assure et/ou de tierce partie en appuyant son raisonnement sur des elements d'enquete pertinent et bien etaye. Evaluer le caractere raisonnable et la recevabilite des dommages reclames a l'assure. Communiquer efficacement avec le client pour l'informer des developpements. Bien annoter et documenter son dossier en respectant les normes et directives de l'entreprise. Negocier efficacement, si opportun, les reclamations avec les tiers. Assurer une saine gestion des frais et des couts externes. Collaborer activement avec les divers services tel que l'assignation, le recouvrement, la souscription, l'estimation, etc. Participer aux catastrophes lorsqu'elles se presentent.

Ce que vous mettrez a profit :

Detenir un certificat d'expert en sinistre 5A. Detenir un diplome collegial et/ou formation equivalente et/ou jugee pertinente. Experience d'expert en sinistre (6 mois a 1 an) ayant touche a quelques dossiers de responsabilite civile (un atout). Bilinguisme (francais / anglais) - Necessite de traiter des dossiers de reclamations d'une clientele anglophone sur une base reguliere. Etre oriente vers le client. Etre bien a l'aise de gerer du volume. Apprendre rapidement. Communiquer efficacement et simplifier le parcours de la reclamation pour le client. Sens de l'analyse et de la synthese. Curiosite intellectuelle. Savoir planifier, organiser et etablir une strategie. Adaptabilite. Savoir negocier. Dynamisme, autonomie, efficacite et esprit d'equipe.

#LI-Hybrid


#LI-LA1

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.


Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:


A financial rewards program that recognizes your success An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased An extensive flex pension and benefits package, with access to virtual healthcare Flexible work arrangements Possibility to purchase up to 5 extra days off per year An annual wellness account that promotes an active and healthy lifestyle Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities Inspiring leaders and colleagues who will lift you up and help you grow A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.