Job Description

FRAGRANCE EXPERT

RETAIL

Discover Rennai, the beauty and modern self-care destination of the future.

At Rennai, we are dedicated to helping individuals achieve well-being through 360 self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery.

Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.

POSITION OVERVIEW

We are seeking a talented and inspiring Fragrance Expert entrusted with advancing the success of our business through exceptional customer service.

The successful candidate will be eager to learn, have a keen eye for the latest trends, an extensive knowledge of fragrance, products and knowhow, and play a critical role in creating a personalized customer experience anchored in self-care.

Reporting to the Fragrance Manager, the Fragrance Expert will be trained and will help build genuine connections with our valued clientele, ensuring they discover and embrace their individual beauty.

This position includes a comprehensive benefits package.

RESPONSIBILITIES

Customer Experience

Build trusted relationships with customers by actively listening, maintaining self-awareness, engaging in conversation, and demonstrating genuine care and empathy in a warm and professional manner. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Offer elevated self-care services and client experiences to our customers.
Expert Product Knowledge

Possess in-depth knowledge of our luxury fragrance product lines, including their composition, brand story and usage instructions. Stay up to date with the latest fragrance launches to deliver accurate and relevant advice to customers. Peer coaching, to serve as go-to professionals, possessing refined skills to assume expert responsibilities within our team.
Fragrance Consultations

Educate customers on fragrance and the different lines that exists withing the fragrance family. Help customers discover and select the perfect fragrance for any occasion. Provide expert product recommendations and guidance on scent profiles. Offer product samples to customers to enhance their experience.
Goals

Consistently achieve department goals by effectively communicating the unique value of our luxury beauty products and providing exceptional customer service. Utilize solid interpersonal skills to upsell and cross-sell products, ensuring customers have a comprehensive beauty experience tailored to their preferences.
Rennai Representation

Represent our luxury beauty retailer with pride and professionalism by embodying the brand's values, authenticity, and esthetic through personal grooming and style. Represent our brand with excellence and passion as brand ambassadors. Attend events hosted by brands to which they are experts in to maintain up to date brand knowledge.
Continuous Learning

Embrace a growth mindset by staying up-to-date with industry developments, attending product trainings, and participating in brand events. Share knowledge with fellow team members, fostering a collaborative, supportive, and positive work environment.
THE FIRST YEAR

Months 1 - 5
Training on brands, company culture, and ways of working.

Preparing for store opening, and learning policies and procedures and technologies/ platforms.

Month 6+

Store opening, operations, customer service, and continued brand education.

SKILLS AND EXPERIENCE YOU WILL NEED

3+ years of experience in the fragrance industry. High school diploma or equivalent. In-depth knowledge of different fragrance families, notes, and scents. Exceptional active listening, communication, and interpersonal skills, with the ability to connect with diverse customers. Self-motivated and inspired, with a proactive approach to problem-solving. Professional appearance and demeanor. Ability to work in a fast-paced, dynamic retail environment. Flexibility to work evenings, weekends, and holidays as required.
BONUS POINTS IF YOU

Have in-depth knowledge of the luxury beauty market, including emerging trends and customer preferences. Have previous experience including coaching/mentoring others to achieve sales and customer service targets. Have clientelling experience. Are a self-care and wellness ambassador.
---

EXPERT EN PARFUMS - RETAIL

Decouvrez Rennai, la destination beaute et bien-etre moderne de demain.

Chez

Rennai

, nous nous engageons a aider chacun a atteindre le bien-etre grace a une approche globale du self-care, dans un environnement accessible. Inspire du mot francais Renaissance, signifiant renouveau et epanouissement, nous accompagnons chacun dans son parcours vers le soin de soi, l'amour de soi et la decouverte de soi.

Notre selection de produits de beaute soigneusement choisis a travers le monde est completee par des services personnalises en self-care, incluant des consultations avec des experts en beaute, nutrition et bien-etre. Nous proposons une variete de services pour nourrir l'esprit, le corps et l'ame, offrant tout ce dont vous avez besoin pour vous sentir au mieux, a l'interieur comme a l'exterieur.

DESCRIPTION DU POSTE

Nous recherchons un(e)

Expert(e) en Parfums

talentueux(se) et inspirant(e), charge(e) de contribuer au succes de notre activite grace a un service client exceptionnel.

Le/la candidat(e) ideal(e) sera curieux(se), passionne(e) par les dernieres tendances, dote(e) d'une connaissance approfondie des parfums et des produits, et jouera un role cle dans la creation d'une experience client personnalisee, centree sur le self-care.

Rattache(e) au

Responsable Parfums

, le/la Fragrance Expert(e) sera forme(e) et participera a la creation de liens authentiques avec notre clientele, en veillant a ce que chacun decouvre et adopte sa beaute unique.

Ce poste inclut un

package complet d'avantages sociaux

.

RESPONSABILITES

Experience Client

Creer des relations de confiance avec les clients en ecoutant activement, en restant conscient(e) de soi, en engageant la conversation et en faisant preuve d'empathie et de bienveillance. Fournir un service client exceptionnel en repondant aux questions, en resolvant les problemes et en assurant la satisfaction des clients. Offrir des experiences de self-care et des services sur-mesure a nos clients.

Expertise Produit

Posseder une connaissance approfondie de nos lignes de parfums de luxe, incluant leur composition, leur histoire et leur utilisation. Se tenir informe(e) des dernieres sorties pour conseiller les clients avec precision. Coacher ses pairs et servir de reference en interne, en partageant son expertise.

Consultations Parfums

Eduquer les clients sur les parfums et les differentes familles olfactives. Aider les clients a decouvrir et selectionner le parfum ideal pour chaque occasion. Fournir des recommandations expertes et des conseils sur les profils olfactifs. Proposer des echantillons pour enrichir l'experience client.

Atteinte des Objectifs

Realiser les objectifs du departement en communiquant la valeur unique de nos produits de luxe et en offrant un service client exceptionnel. Utiliser des competences interpersonnelles solides pour proposer des ventes additionnelles et croisees, garantissant une experience beaute complete et personnalisee.

Representation de Rennai

Representer notre marque avec fierte et professionnalisme, incarnant les valeurs, l'authenticite et l'esthetique de la marque a travers votre style et votre presentation. Participer a des evenements organises par les marques partenaires pour rester informe(e) des nouveautes.

Apprentissage Continu

Adopter un etat d'esprit de croissance en se tenant au courant des evolutions de l'industrie, en participant a des formations produits et a des evenements de marques. Partager ses connaissances avec les collegues et contribuer a un environnement collaboratif, positif et solidaire.

LE PREMIER ANNEE

Mois 1 a 5

Formation sur les marques, la culture d'entreprise et les methodes de travail. Preparation a l'ouverture du magasin et apprentissage des politiques, procedures et technologies.

A partir du mois 6

Ouverture du magasin, gestion des operations, service client et approfondissement des connaissances sur les marques.

COMPETENCES ET EXPERIENCE REQUISES

Minimum 3 ans d'experience dans l'industrie du parfum. Diplome d'etudes secondaires ou equivalent. Connaissance approfondie des familles olfactives, notes et parfums. Excellentes competences en ecoute active, communication et relations interpersonnelles. Motivation personnelle et esprit proactif pour resoudre les problemes. Presentation professionnelle et attitude soignee. Capacite a travailler dans un environnement retail dynamique et exigeant. Flexibilite pour travailler en soiree, week-ends et jours feries.

ATOUTS SUPPLEMENTAIRES

Connaissance approfondie du marche du luxe et des tendances emergentes. Experience en coaching ou mentorat pour atteindre des objectifs de vente et de service. Experience en

clientelling

. Passionne(e) par le self-care et le bien-etre.
Type d'emploi : Temps plein

Heures prevues: 37.5 par semaine

Avantages:

Assurance Dentaire Reductions Tarifaires
Lieu du poste : En presentiel