Job Description

At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Expert, Platforms Product Management is responsible for translating business requirements into product roadmaps. The incumbent works closely with the Business and I&T stakeholders to develop and drive the evolution of CN IT enterprise platforms products and solutions under their responsibility. The Expert will achieve this based on user and business client feedback, alignment with System Architecture strategies and using reports and feedback from the Service Offering Manager and Product Manager. This role ensures that the product and these evolutions meet CN\'s requirements Regulatory and Cybersecurity requirements, good market practices and modernization objectives. The Expert, Product Management also oversees the operationalization of this roadmap.

Main Responsibilities

Customer Partnering

\xc2\xb7 Create a trusted relationship with customers and support leads, ensuring clear communication channels

\xc2\xb7 Translate customer and Business needs into solutions through formal product roadmaps

\xc2\xb7 Collaborate with other departments to define and improve requirements for products and solutions

\xc2\xb7 Manage the evolution pipeline or the creation of new products

\xc2\xb7 Collect high-level business requirements to support the Portfolio Manager

\xc2\xb7 Provide support to Business Analysts in defining requirements

\xc2\xb7 Work with the Portfolio Manager and Integrator to ensure the clarity and accuracy of the project requirements

\xc2\xb7 Work with service Offering manager to understand product cost, capacity, and licencing

\xc2\xb7 Work with Architecture to allow them to design solutions aligned with the needs

\xc2\xb7 Review the pipeline with Support Managers to take the operational reality into account

\xc2\xb7 Lead the the annual budget process and service health assessment process

\xc2\xb7 Measure and manage customer satisfaction

Evolving Product Roadmaps

\xc2\xb7 Provide an overview of innovative technologies that could impact the product portfolio

\xc2\xb7 Manage and organize the Product Governance (POD) to formally approve the Product Roadmap and review with Service Manager the proposed initiatives as input for the financial planning processes

\xc2\xb7 Pay close attention to product lifecycles and enable steady alignment as part of product management in collaboration with the internal technical Subject Matter Expert (SMEs)

\xc2\xb7 Engage with Cybersecurity to assess security risks and factor the risk response plans into the Product Roadmp

\xc2\xb7 Work with the Portfolio Manager and Integrator group to monitor the execution of projects vis-\xc3\xa0-vis the Product Roadmap

\xc2\xb7 Work with the Architecture group to align the product roadmap with Architecture strategies and positions

\xc2\xb7 Manage roadmap priorities. Facilitate definition and tracking of key metrics related to products (e.g. performance, financials)

\xc2\xb7 Work with other Product Management experts and other stakeholders to identity and manage inter-dependencies ensure consistency between various products

\xc2\xb7 Engage with vendors to understand and influence their product evolution based on CN\'s strategic needs

\xc2\xb7 Ensure teams responsible for delivery do deliver products that meet requirements

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires occasional business travel (
10%) within North America.

Requirements

Experience

Relevant Work Experience

\xc2\xb7 Minimum 10 years of relevant work experience

o Experience of Product Management

o Experience shaping, building, scaling and sustaining products

o Experience with requirements analysis

o Experience working with complex technology systems in large organizations*

\xc2\xb7 Strong experience in working with Cloud, open-source and commercial-off-the-shelf, API platforms, and message and integration technologies such as Kafka and Mulesoft.

\xc2\xb7 Strong experience and skillset of Customer Experience Management, UI/Ux and front-end application development with leading mobile and web frameworks, like Mobile Back-End as a Service (Kinvey), iOS (Swift), Android, Java, JavaScript, NativeScript {N}, TypeScript, REST, AngularJS, Angular, Node.js, Xamarin, .NET.

\xc2\xb7 Good understanding of DevOps and Automation and skills on development tools (e.g. Java, Python, Javascript, Microsoft Azure DevOps, Git, etc.), Coding experiences on Java technologies, database design, Data Analysis and Chatbots, AI/ML and Cloud

\xc2\xb7 Good understanding and experience with popular database programming languages including SQL, others for relational databases and on NoSQL like MongoDB, Cassandra, and.

\xc2\xb7 Good experience in working with platform governance, quality assurance and security teams and specifically information stewards and privacy and security officers in moving platform and relevant pipelines into production with appropriate quality, governance and security standards and certification.

\xc2\xb7 Good experience in working across multiple deployment environments including public clouds, private clouds, and hybrid clouds, through containerization techniques such as Docker and Kubernetes.

Education/Certification/Designation

\xc2\xb7 Bachelor\'s Degree in Computer Science, Engineering or equivalent

Competencies

\xc2\xb7 Inspires others with impactful communications, leadership and adapts to the audience through speech and writing

\xc2\xb7 Innovates through problem solving

\xc2\xb7 Knows the business and stays current with industry trends to elevate expertise

\xc2\xb7 Demonstrates organizational and planning abilities, including but not limited to decision making, problem solving and prioritization

\xc2\xb7 Collaborates with key internal stakeholders to enable higher productivity

\xc2\xb7 Works independently with little supervision and strong organization skills

\xc2\xb7 Demonstrates analytical, strategic and critical thinking and a broad vision when making decisions

Technical Skills/Knowledge

\xc2\xb7 Knowledge of Design Thinking principles and Agile and Safe delivery concepts

\xc2\xb7 Ability to develop a product vision and execute to make that vision a reality

\xc2\xb7 Familiar with key principles of Cybersecurity Governance Risk and Compliance

\xc2\xb7 Continuous process improvement

\xc2\xb7 Strong command of the office 365 suite (Powerpoint, Word, Excel), familiarity with Confluence and Service Now are a plus

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada\'s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

CN requires that all employees be fully vaccinated against COVID-19 and provide proof thereof as a condition of employment. The Company\'s vaccination mandate extends to employees of our wholly owned subsidiaries as well as CN\'s contractors, consultants, agents and suppliers and anyone who accesses CN properties in Canada.

CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.

Canadian National Railway